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Intel (R) VROC with VMD Technology 5.5.5.1005    Failed - Message

DennisS
Beginner
649 Views

What was the fix?  I am getting the same error.  Our Dell Precision 7920 is setup with the VROC Pro key and has been running for over 18 months.  Has 2 RAID 5 configured in it and is showing the following:

Intel (R) VROC with VMD Technology 5.5.5.1005    Failed

The computer seems to be working still but the blinking lights indicate a bad drive.  No Drives on the system look bad when looking at the RAIDs.  Just this message under Driver Health.

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3 Replies
JosafathB_Intel
Moderator
633 Views

Hello DennisS,

 

Thank you for contacting Intel® Memory and Storage support.

 

As we understand, you need assistance with your Intel® Virtual RAID on CPU (Intel® VROC). If we inferred correctly, please review and provide us with the following information:

 

1- Please contact your Motherboard OEM (original equipment manufacturer) DELL* to get further assistance regarding your Intel® VROC configuration.

 

Take into consideration that the OEM creates and modifies their solutions to fit their needs, and they have their list of compatible hardware and software that sometimes is different from our list. For example, there are cases that some of the systems need a specific BIOS or software configuration to be able to work with a specific OS, add-on hardware, or feature.

 

2- Provide us with the logs from our RAID solutions like RST/RSTe/VROC follow the System Reports for Intel® Rapid Storage Technology article:

 

https://www.intel.com/content/www/us/en/support/articles/000006351/technologies.html

 

3- We would appreciate it if you can provide us with the system details, by extracting the SSU logs and the replication steps.

 

The SSU logs.

 

 

We will follow up with you again next Thursday, the 24th of December 2020, if we do not receive an answer from you. Please let me know if you would like to schedule a different date for the follow-up.

 

We will be looking forward to your reply in case you need further assistance.

 

Best regards,

 

Josh B.

Intel® Customer Support Technician

JosafathB_Intel
Moderator
621 Views

Hello DennisS,

 

Greetings from; Intel® Memory and Storage support.

 

We were reviewing your community thread, which is related to Intel® Virtual RAID on CPU (Intel® VROC). We would like to know if you were able to check our previous post.

 

We will follow up with you again next Monday, the 28th of December 2020, if we do not receive an answer from you. Please let me know if you would like to schedule a different date for the follow-up.

 

We will be looking forward to your reply in case you need further assistance.

 

Best regards,

 

Josh B.

Intel® Customer Support Technician

JosafathB_Intel
Moderator
607 Views

Hello DennisS,

 

Greetings from; Intel® Memory and Storage support.

 

We were reviewing your community thread, which is related to Intel® Virtual RAID on CPU (Intel® VROC).

Since we have not heard from you in a while, we are going to close this community thread.

 

If you need further assistance related to an Intel® product, please do not hesitate to contact us back by opening a new thread.

 

Best regards,

 

Josh

Intel Customer Support

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