Intel VROC on M2 SSD Screen freezes permanently when creating raid 1 volume

[Matsern]

Hi,

When attemping to create a RAID 1 volume on two identical Samsung M2 SSD, the screen and mouse freezes permanently when clicking yes when prompted "Are you really sure you want to create volume". It is possible to exit pressing the esc key. But no new raid volumes show up.

I have followed the instructions in https://h20195.www2.hp.com/v2/GetDocument.aspx?docname=4AA7-4483ENW. 

The documentation states that "here may be a delay of up to 2 minutes for some actions in BIOS. The mouse and arrow keys will be unresponsive during this time.", but the "delay/freeze" does not go away after waiting for 20 minutes or more.

Info:

- The disks are discoverable inside the BIOS.

- The hardware key has been inserted. 

- Intel VROC NVMe raid has been enabled in the bios "slot settings" as well as PCIe data link feature.

Specifications

Computer:

HP Z4 G5 Workstation

Chipset:

Intel W790 chipset

Processor:

Intel Xeon w3-2423

Storage:

2x samsung mzvl2512hcjq-00bh1-s63znxotb62050

BIOS version:

U61 Ver.01.01.24 09/26/2023

VROC

Intel(R) VROC 8.0.0.4006 VMD Driver

Upgrade key: Standard

[IntelSupport]

Hi Matsern,

Thank you for posting in the Intel Communities.

Regarding your issues, have you tried contacting the Original Equipment Manufacturer(HP)?

Since you are using HP Z4 G5 Workstation,

What you should know about the Intel® VROC package:

System vendors may customize the Intel® VROC package for their specific platforms. Reference your OEM for a full list of available feature sets. If any of the information in these resources conflict with the support information provided by the platform OEM, the platform documentation and configurations take precedence.

You can also go thru the Overview of Intel® Virtual RAID on CPU (Intel® VROC).

We would highly suggest you to check with the OEM first.

Kindly let us know if you have any questions.

Regards,

Hayat

Intel Customer Support

[Matsern · Accepted solution]

Hi Hayat,

Thanks for your help.

The problem was resolved by updating the BIOS version to the newest release, which also included a newer version of VROC.

[IntelSupport]

Hello Matsern,

Thank you for your response.

We are glad that the VROC have started working now after the BIOS update.

Thus, we will proceed for the thread closure.

Kindly open a new thread if you have any other questions.

Regards,

Hayat

Intel Customer Support