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JToit
Beginner
9,423 Views

T5810 win 10 BSOD error reading DRIVER_IRQL_NOT_LESS_OR_EQUAL what failed: iaStorB.sys

This just randomly started happening a few days ago. Drivers are up to date according to Support Assistant, Error also pops up when running Dell Diagnostics test, any Ideas?

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9 Replies
idata
Community Manager
426 Views

Hello JJDt,

 

 

Thank you for joining the Intel Community Support.

 

 

The error message you are getting is related to either Intel® RST or Intel® RSTe. Please provide the one you are using.

 

 

Also, attach the Intel® RST report:

 

 

-Open the Intel Rapid Storage Technology user interface (Start > Programs > Intel > Intel® Rapid Storage Technology).

 

-Click the Help icon.

 

-Click the System Report icon.

 

-Click Save.

 

 

Also, when does this issue happen?

 

 

Wanner G.
JToit
Beginner
426 Views

Good day Wanner G,

Thank you for your reply.

We are using Intel RSTe and now we have another machine giving the same error, T3610 on Windows 7 Pro SP1.

This happens irregularly, when typing an email, when working on a program like 3dReshaper, even when Idle, it mostly happens a few minuets after startup, but it will also occur during the day. The only time or way I found to get the BSOD to occur is when running the Dell Diagnostics tool for the specific work station (happens when its busy generating the tests or then step 2)

Thank you

idata
Community Manager
426 Views

Hello JJDt,

 

 

Thank you for the information provided.

 

 

Because you are using Intel® RSTe, I will forward this information to the proper department to assist you better.

 

 

Wanner G.
idata
Community Manager
426 Views

Hello JJDt,

 

 

Thank you for contacting Intel® Rapid Storage Technology enterprise (Intel® RSTe) support and in regards to your situation we'll be more than glad to help you; in order to determine which way will be the most appropriate to assist you we'll need that you send us the LOG Files generated by RSTe, depending on your Windows Version they could be found in the C:\Users\[username]\Intel folder or also you can use the Email option on the RSTe GUI to generate a report for your equipment.

 

 

About this specific situation and because it's presenting on two different systems and OS; I strongly recommend you to check for recent changes on the software/hardware of the equipment, like for example software that has been updated recently and that both machines have installed; additionally to this recommendation could be a good idea to perform a Full-system scan with your antivirus software to ensure that your equipment isn't being affected by malware causing this type of malfunction.

 

 

Additionally you can follow the procedures described by Dell* on their support site in regards to this specific type of error (IRQL_NOT_LESS_OR_EQUAL) by visiting the next link, it contains useful guides on how to collect useful information from the BSOD Minidump files created by Windows* and how to perform diagnostics on specific Dell* Equipment:

 

 

http://http://www.dell.com/support/article/us/en/04/sln163432/blue-screen-error-stop-0x0000000a-irql... http://www.dell.com/support/article/us/en/04/sln163432/blue-screen-error-stop-0x0000000a-irql_not_le...

 

 

NOTE: Any links provided for third party tools or sites are offered for your convenience and should not be viewed as an endorsement by Intel® of the content, products, or services offered there. We do not offer support for any third party tool mentioned here.

 

 

Once you've sent us that information from the Logs and Diagnostic tools we'll continue with the necessary assistance and if you have additional details to your case or want to ask additional questions please don't hesitate to contact us, we'll be glad to assist you.

 

 

Best regards,

 

 

Chris
idata
Community Manager
426 Views

Hello JJDt,

 

 

Thanks for your time and we're sending you this message as a follow-up to your case and to see if the information that we've provided you was useful for your situation.

 

 

Please remember that if you require more assistance or want to add additional details, we'll be glad to assist you

 

 

Best regards,

 

 

Chris
JToit
Beginner
426 Views

Good day Chris,

Thank you for all the assistance. I have attached the RSTe log files. I can confirm that there where no hardware changes made to the machines. In terms of software they both use CAD software extensively, but this program cannot be updated its a standalone piece of software. The only software updates these machines receive are windows updates and Anti virus updates. These machines are on two different OS`s, use two different versions of the same Antivirus its a bit strange that they would start to do this a few days apart. we have more than 5 of each and only these two are affected.

The system scan came back clean, check disk reported no errors, and as I mentioned I am unable to run any diagnostic tool, online or as installed as the BSOD will appear almost immediately. Is there any chance that the RSTe files might have become corrupt in a way? So I can attempt to remove and reinstall it?

idata
Community Manager
426 Views

Hello JJDt,

 

 

Thanks for your reply and the information you've provided us in regards to your situation; please allow us a brief time to investigate on what could be causing the issue that you're experiencing.

 

 

Additionally in regards to the re-installation of RSTe you can try to Uninstall it from the Windows* Control Panel and then install it once again from the appropriate installer for your machine, it's recommendable that you visit your OEM Website to download fresh installers for RSTe to ensure that they'll be the latest versions for your equipment, also as you'll be reinstalling the RSTe Drivers it's extremely recommendable that you proceed and make backups of all the important information on the affected machines to avoid any data loss.

 

 

Please feel free to share the results with us, ask more questions and to add additional details to your post if you need, we'll be glad to assist you.

 

 

Best regards,

 

 

Chris
idata
Community Manager
426 Views

Hello JJDt,

 

 

Thanks for your time and we're sending you this message as a follow-up to your situation and to see if the information that we've provided you was useful.

 

 

Please remember that if you require more assistance or want to add additional details, we'll be glad to assist you

 

 

Best regards,

 

 

Chris
idata
Community Manager
426 Views

Hello JJDt,

 

 

Thanks for your time and we're sending you this message as a follow-up to your question and to see if you've been able to gather the information we've requested to help you with your situation.

 

 

At this point we'll mark this question as solved; however, if you want to ask more questions please fell free to contact us, we'll be glad to assist you

 

 

Best regards,

 

 

Chris
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