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DLitk
Beginner
696 Views

VROC RAID 1 failure shows FAILURE as VROC status. One drive on this mirror has red light flashing so it appears the drive has failed. System no longer boots to OS. Shouldn't status show DEGRADED instead of FAILURE?

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How do we recover from this seemingly one drive failure without data loss?

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1 Solution
JosafathB_Intel
Moderator
300 Views
Hello DLitk, Thank you for your reply. In order to further assist you we will like to know the following information: • Do you have access to another system that you can test your Intel® DC P4510 1TB NVMe 2.5" SSD drives? • In order to discard any issue related to the SSDs, we will appreciate if you can provide us with the SMART logs extracted from the Intel® SSD DC P4510 Series. The Intel’s Data Center Tool (DCT) can be used to read out the Show Device Information, please, provide us with this information. https://downloadcenter.intel.com/download/28639/Intel-SSD-Data-Center-Tool-Intel-SSD-DCT-?product=87... For more information please visit the following link: https://www.intel.com/content/dam/support/us/en/documents/memory-and-storage/Intel_SSD_DCT_3_0_x_Use... Section 2.1 includes a guide on how to get this information. Please, make sure to use the parameter –all • We advise you to open a ticket in parallel with Super Micro* to discard any hardware issue related to your system. We will be looking forward to your reply. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation

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8 Replies
JosafathB_Intel
Moderator
300 Views
Hello DLitk, Thank you for contacting Intel® Memory & Storage Support. As we understand, you need assistance with your Intel® Virtual RAID on CPU (Intel® VROC). If we infer correctly we will appreciate if you can provide us with the following information: • Your system configuration including manufacturer, model and part number of all your system components. • The model and manufacturer of your hard drives. • A picture of the error that you see. • We will like to know the VROC SKU that you are using in your current configuration. • Please provide us with any information that you may think is relevant in order to further assist you. We will be looking forward to your reply. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation
DLitk
Beginner
300 Views

​Supermicro SYS-2029BZ-HNR 4-node platform

dual Skylake 6126 processors

768 MG memory

2x Intel DC P4510 1TB NVMe 2.5" drive (These are the RAID 1 mirrored drives)

VROCINTMOD raid key

Windows Server 2016 Standard Edition

VROC 6.0 windows drivers

 

DLitk
Beginner
300 Views

​Adding to previous answer:

I just power cycled the server and the second drive is showing now but as being 'offline RAID member'. The RAID 1 mirror shows as failed.

JosafathB_Intel
Moderator
301 Views
Hello DLitk, Thank you for your reply. In order to further assist you we will like to know the following information: • Do you have access to another system that you can test your Intel® DC P4510 1TB NVMe 2.5" SSD drives? • In order to discard any issue related to the SSDs, we will appreciate if you can provide us with the SMART logs extracted from the Intel® SSD DC P4510 Series. The Intel’s Data Center Tool (DCT) can be used to read out the Show Device Information, please, provide us with this information. https://downloadcenter.intel.com/download/28639/Intel-SSD-Data-Center-Tool-Intel-SSD-DCT-?product=87... For more information please visit the following link: https://www.intel.com/content/dam/support/us/en/documents/memory-and-storage/Intel_SSD_DCT_3_0_x_Use... Section 2.1 includes a guide on how to get this information. Please, make sure to use the parameter –all • We advise you to open a ticket in parallel with Super Micro* to discard any hardware issue related to your system. We will be looking forward to your reply. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation

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JosafathB_Intel
Moderator
300 Views
Hello DLitk, Thank you for having contacted Intel® Memory & Storage Support. This is just a friendly reminder that your case remains open. Should you need our technical assistance please do not hesitate to contact us back. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation
JosafathB_Intel
Moderator
300 Views
Hello DLitk, Thank you for having contacted Intel® Technical Support. I was reviewing your community post and we would like to know if you were able to contact your OEM (original equipment manufacturer) Super Micro* regarding your inquiry or if you need further assistance, or if we can close this case. We will be looking forward to your reply. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation
DLitk
Beginner
300 Views

I am working with Supermicro. You may close this case.

Thank you.

JosafathB_Intel
Moderator
300 Views
Hello DLitk, Thank you for your reply. We are glad that your OEM is providing you with the necessary support. As per your request, we will proceed to close this case if you need further assistance please do not hesitate to contact us back. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation
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