Intel(r) Energy Checker SDK. (ESRV Service queencreek) - Huge problems!

[ssean3]

So I had a long discussion with an Intel support rep on the main intel support forums, here is the link:

https://communities.intel.com/thread/109226

SCREEN SHOT of problem :  http://imgur.com/58qRajg

Essentially the intel Driver Update utility is really creating problems for a lot of people.

Running windows 10U

Intel Core i7-6700K 4.0Ghz

I started to notice my event logs are filled with error referring to QUEENCREEK. 

Errors look like this:

----------------------------------------------

The description for Event ID 2 from source ESRV_SVC_QUEENCREEK cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

Error [5]: [Unable To Open Device.][0x0].

Occurred: [Wed Dec 14 02:50:21 2016].

In file: [driver.c].

At line: [26950].

-------------------------------------

The specified resource type cannot be found in the image file

I also have two services installed:

USER_ESRV_SVC_QUEENCREEK

Path: C:\Program Files\Intel\SUR\QUEENCREEK\esrv_svc.exe

and

USER_ESRV_SVC_WILLAMETTE

Path: C:\Program Files\Intel\SUR\WILLAMETTE\ESRV\esrv_svc.exe

============================================

I also found out that when you install this software it can really mess up all your hardware performance monitoring agents. (I found this out the hard way)  However, I do like the driver update utility, but it seems that either intel or MS has updated a peice of software recently and it breaks the box. 

not sure if this was the right forum for this, but this is where I was referred to by the other intel support agents. 

Cheers.

[Harold_H_1]

Thanks for your tenacity in pursuing a resolution, sean vreeland.

I have a machine which recently became very unreliable which might be related to the service you mentioned.

In troubleshooting, I've uninstalled the Intel Driver Update Utility, the Intel Extreme Tuning Utility, and disabled the Queen Creek service.

It's an older board, an http://www.asrock.com/mb/Intel/Z77%20Extreme6/
running server 2008 R2 x64 (not supported).

The network adapter is a Broadcom NetLink Gigabit Ethernet (i.e. BCM57781 )
https://www.broadcom.com/support/ethernet-nic
I was able to locate a newer network driver for it dated 10/15/2012 v15.6.0.2 from
https://downloadcenter.intel.com/download/18795  ; (Broadcom_LAN_v12.1.59.01_allOS_64bit_PV.exe)

Note that I've been avoiding the following strange update offered by Microsoft Windows Update:
INTEL- System- 10/3/2016 12:00 AM - 10.1.1.38
Download size: 58 кв
Update type: Optional
INTEL System driver update released in October 2016
More information: http://sysdev.microsoft.com/support/default.aspx
Help and Support: http://support.microsoft.com/select/?target=hub

http://www.infoworld.com/article/3153033/microsoft-windows/dont-install-this-patch-intel-system-8192016-120000-am-101280.html
 

[tnuut]

hello.QUEENCREEK error is your update tools error.but now question how i fix this.INTEL- System- 10/3/2016 12:00 AM - 10.1.1.38

Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz

nvidia 1080 in use

ASUSTeK COMPUTER INC. Z170 PRO GAMING bios 2003 and 3016

64-bit Windows 10 (10.0.14393) samsung 850 evo 500gb  EFI system partition. did not have this in my old install.did this bios on Version 1904.

reinstalled my windows 16.1 used latest usb image installer

all my system. are these right drivers?windows update says it failed to install Intel - Other hardware - Intel(R) 100 Series/C230 Series Chipset Family SMBus - A123-Intel - Other hardware - Intel(R) Management Engine Interface - Intel driver update for Intel(R) Ethernet Connection (2) I219-V.

after that i installed asus drivers,but nothing seems not to update.all done in admin.

Intel(R) 100 Series/C230 Series Chipset Family LPC Controller (Z170) - A145  version 10.1.1.38             3.10.2016

Intel(R) 100 Series/C230 Series Chipset Family PCI Express Root Port #1 - A110 version 10.1.1.38            3.10.2016

Intel(R) 100 Series/C230 Series Chipset Family PCI Express Root Port #9 - A118 version 10.1.1.38                 3.10.2016

Intel(R) 100 Series/C230 Series Chipset Family PCI Root Port #17 - A167 version 10.1.1.38                             3.10.2016

Intel(R) 100 Series/C230 Series Chipset Family PMC - A121 version 10.1.1.38                       3.10.2016

Intel(R) 100 Series/C230 Series Chipset Family SMBus - A123 version 10.1.1.38                     3.10.2016

Intel(R) Xeon(R) E3 - 1200/1500 v5/6th Gen Intel(R) Core(TM) Host Bridge/DRAM Registers - 191F version 10.1.1.38           3.10.2016

Intel(R) Xeon(R) E3 - 1200/1500 v5/6th Gen Intel(R) Core(TM) PCIe Controller (x8) - 1905 version 10.1.1.38             3.10.2016

Intel(R) Xeon(R) E3 - 1200/1500 v5/6th Gen Intel(R) Core(TM) PCIe Controller (x16) - 1901 version 10.1.1.38           3.10.2016

installed all asus site new  drivers.

your update tool will not work Z170 PRO GAMING finds nothing.

so do i manually remove every driver or what?

note many people have weird issues with 6700k and 7600k and 7700k

Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz

Device ACPI\GenuineIntel_-_Intel64_Family_6_Model_94_-_Intel(R)_Core(TM)_i7-6700K_CPU_@_4.00GHz\_1 was configured.

Driver Name: cpu.inf
Class Guid: {50127DC3-0F36-415E-A6CC-4CB3BE910B65}
Driver Date: 04/21/2009
Driver Version: 10.0.14393.0
Driver Provider: Microsoft
Driver Section: IntelPPM_Inst.NT
Driver Rank: 0xFF0004
Matching Device Id: ACPI\GenuineIntel_-_Intel64
Outranked Drivers: cpu.inf:ACPI\Processor:00FF2000
Device Updated: false
Parent Device: ACPI_HAL\PNP0C08\0

[Andrew_C_2]

Hello,

Since upgrading my drivers I am now getting problems starting BSOD. messages about Event Record Service not starting but as an administrator I can use Event Viewer to see things. When I look, lots of things are failing and they all refer to:

The description for Event ID 2 from source ESRV_SVC_QUEENCREEK cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

But no information how.

Can you please release a fix and email us that it is avalable.

[Mike_S_7]

How can I delete the program?