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Reaper0983
Beginner
203 Views

Killer NIC driver update issues

So the update utility is telling me to update my killer NIC software which ive done 6 times clean installed everytime and it still showing as needing to update.  I verified the driver versions and software version installed and they are indeed up to date.   I believe there is a glitch in the update utility..  Can anyone else verify this?

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10 Replies
Michael_L_Intel2
Moderator
190 Views

Hello Reaper0983,


Thank you for posting in Intel Ethernet Communities. 


I am really sorry to hear that you are having some issues with the Killer NIC.

We will check this issue and kindly give us 1 to 2 business days to provide an update.


Thank you.


Best regards,

Michael L.

Intel® Customer Support Technician


Reaper0983
Beginner
181 Views

Thank you Michael.  The issue has been resolved.  I am assuming on your end.  So thank you for looking into it.   

Reaper0983
Beginner
166 Views

I forgot to add something to my original post.  The download app priorities function no longer works it errors out.  I'm assuming because intel took over the servers and the address or location has changed but wasnt changed in the app itself.  

DeividA_Intel
Moderator
143 Views

Hello Reaper0983,  

  


Thank you for posting on the Intel® communities.   

  


In order to better assist you, please provide the following:  


  

1. Can you send pictures of the notification?


2. Are you receiving the notification from the Intel® Driver & Support Assistant (Intel® DSA)?


3. Are you receiving the notification from the Intel® Killer™ Control Center?


4. Do you have a specific Intel® Killer™ product or is it only the Ethernet port (RJ45)?


5. Do you have another issue related to the Intel® Killer™ product besides the notification?


6. Can you take pictures of the errors that you mentioned?





Regards,  


Deivid A.  

Intel Customer Support Technician  


DeividA_Intel
Moderator
114 Views

Hello Reaper0983, 


  


Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   


  


Regards,  


Deivid A.  

Intel Customer Support Technician  


Reaper0983
Beginner
107 Views

this is the error I'm referring tooCapture.PNG

DeividA_Intel
Moderator
98 Views

Hello Reaper0983, 



Have you tried a clean installation of the software?


If you have not, here the steps:


- https://www.intel.com/content/www/us/en/support/articles/000058906/ethernet-products.html




Best regards, 


Deivid A.  

Intel Customer Support Technician 


DeividA_Intel
Moderator
67 Views

Hello Reaper0983,  


  


Were you able to check the previous post and try the recommendation? Please let me know if you need more assistance.   


  


Regards,  


Deivid A.  

Intel Customer Support Technician 


Reaper0983
Beginner
57 Views

i tried that multiple times its still saying error downloading try again later like it can't get the info from the server

DeividA_Intel
Moderator
31 Views

Hello Reaper0983, 



I would like you to try a clean installation of the tool (with the previous steps provided), but in this case please check the following:


- Make sure that the path was cleared properly:

1. C:\Program Files\Killer Networking\Killer Control Center\

There will be a file named "user.xml" there. 


2. Make sure that after uninstalling the tool, this file (user.xml) is also uninstalled.


3. If the user.xml still appears, proceed to manually delete it.


4. Once, and only once the user.xml is deleted, proceed to reinstall the tool.



- Steps for clean installation:

https://www.intel.com/content/www/us/en/support/articles/000058906/ethernet-products.html






Regards,  


Deivid A.  

Intel Customer Support Technician  


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