Intel Data Center Tool 3.0.19 on ESXi 6.7 not working.

[RNami]

I installed the DCT onto my ESXi 6.7 Server and when I try running the tool it gives me this output.

/opt/intel/isdct/isdct show -intelssd

Error: Invalid or corrupted configuration file: /opt/intel/isdct/isdct_config.xml

The isdct_config.xml is a 0kb file.

The version command seems to work correctly.

/opt/intel/isdct/isdct version

- Version Information -

Name: Intel(R) Data Center Tool

Version: 3.0.19

Description: Interact and configure Intel SSDs.

Just wondering where I can go from here to troubleshoot.

[Santiago_A_Intel]

Hi RNami,

Thank you for contacting Intel® SSD support group with your request for information on the Intel® SSD Data Center Tool (Intel® SSD DCT).

Since we don’t have sufficient details about your system, we are requiring with your cooperation to provide us with the environment information where the Intel® SSD DCT is installed.

Environmental information

·        Motherboard brand and model:

·        Intel® Drive(s) Model or Product Code:

·        Drive usage (OS, Storage, Both):

·        RAID configuration (if any)

·        Under which operating system are the Intel® SSD DCT and SSD working?

Please confirm if your Intel® SSDs are connected direct to the motherboard; otherwise, it might not be seen by Intel® SSD DCT.

Please note, Intel® SSD DCT ESXI Offline Bundle isn't VMware* Partner Verified and Supported. The package is available as unsigned. Signed ESXI build will be posted within a few weeks’ time, currently there’s no ETA available; please make sure you’re downloading the latest version from this link: https://downloadcenter.intel.com/download/28639/Intel-SSD-Data-Center-Tool-Intel-SSD-DCT-?product=87278     

For further information on the latest software version, please refer to the following link, to check on the release notes: https://downloadmirror.intel.com/28639/eng/Intel_SSD_Data_Center_Tool_3_0_19_Release_Notes.pdf

VMware has confirmed its compatibility is verified with a variety of Intel® SSDs, please check if your SSDs are listed on the following link: https://www.vmware.com/resources/compatibility/search.php?deviceCategory=ssd&details=1&vsan_type=vsanssd&ssd_partner=46&vsanrncomp=true&page=1&display_interval=500&sortColumn=Partner&sortOrder=Asc&bookmark=1 also, please check if the installed release on your system is the supported release, as per VMware’s recommendation for the actual drives installed.

We are looking forward to your reply. We will be more than happy to help you in any way we can.

Best regards,

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

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[Santiago_A_Intel]

Hi RNami,

Greetings from Intel® SSD Support Group.

This is a friendly reminder, you case remains open, awaiting for your kind reply.

If there is anything else we can help you with, please let us know.

Have a nice day.

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

[Santiago_A_Intel]

Hi RNami,

Greetings from Intel® SSD Support Group.

This is to let you know this case is being closed.

Please feel free to get back to Intel® communities, whenever you might feel necessary.

Have a nice day.

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation