Thunderbolt stopped working

[Pl23]

Thunderbolt port 2 stopped working post updating drivers. How to solve this?

[RandyT_Intel]

Hi @Pl23,

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us determine the most appropriate course of action and support.  

• What is the exact make and model of the unit?
• When did the issue occur?

Please note that, Thunderbolt™ is a technology that computer manufacturers customize for their platforms. Intel provides firmware and driver updates directly to OEMs (HP*, Lenovo*, Dell*, and so on) and doesn't support their products. It's their responsibility to test and validate updates before posting them for customers on their support websites.

Intel does support Thunderbolt on Intel® NUC products, and you can learn more from the links below.

Support Options for Thunderbolt™

Looking forward to your response.

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @Pl23,

After thorough assessment, we have determined that the best course of action is to contact your system manufacturer for tailored support regarding the Thunderbolt issue you are experiencing. They will be able to provide specialized assistance and solutions specific to your hardware configuration.

Please note that this thread will now be closed and will no longer be monitored. We appreciate your understanding and encourage you to reach out to the manufacturer for further support.

Thank you for understanding.

Warm regards,  

Randy T.  

Intel Customer Support Technician