Thunderbolt video ceases when nVidia card installed

[pfromero]

Hi all,

I am a first time poster, and I appreciate the resource this group provides!

I have a NUC9QN, product code: BKNUC9V7QNX

I run a monitor and keyboard/mouse via the USB-C port on the back (one of two ports). Everything runs fine until I install a nVidia GeForce 1660 ti graphics card in the PC. Then, the monitor and thunderbolt dock I use with it no longer receive any signal from the PC.

I dont need the graphics card for a monitor, it is used to help process photos only, but I do need the USB -C/Thunderbolt 3 port to run the monitor/keyboard combo.

We are at our wit's end to figure out have to be able to use both the usb c port for monitor and the graphics card installed.

Thank You,

Paul

[Mike_Intel]

Hello pfromero,

Thank you for posting in Intel community Forum.

Technical and Warranty Support for Intel’s NUC 7 through NUC 13 Systems has transitioned to ASUS as of January 16, 2024 please contact https://www.asus.com/support. All software, firmware, BIOS support, and security advisories will be supported through ASUS as well.

You may also check this link for the announcement and to get the direct links of Asus support.

https://www.intel.com/content/www/us/en/support/articles/000097279/intel-nuc.html

Since you need to contact Asus for this product, I need to close this inquiry.
If you need further assistance, please post a new question as this thread will no longer be monitored.

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician