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2 Dualsense Disconnect when using bluetooth

Jhonatan
Beginner
1,053 Views

I have tried so many ways to fix this problem but nothing worked, i have a msi gf63 thin with i5 11th and when i play with just 1 dualsense it works perfect, the problem comes when i connect the second one at some point it just star to disconnect ramdomly one of them.

 

I tested with a lenovo idea pad 3 which is a laptop of my friend and it works perfect with two controllers connected, so no idea what to do now.

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7 Replies
Alberto_R_Intel
Moderator
1,036 Views

Jhonatan, Thank you for posting in the Intel® Communities Support.

 

In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

What is the model of the Intel® wireless card?

Is this a new computer?

Did the dualsense controllers ever work find together on this specific machine?

If yes, when did the issue start?

Did you make any recent hardware/software changes that might cause this issue?

The wireless card, did you purchase it separately or did it come installed on the computer?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

 

Any questions, please let me know.

 

Regards,

Albert R.

 

Intel Customer Support Technician

 

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Jhonatan
Beginner
1,027 Views

Thanks for answer!

I purchase this laptop in july last year and i purchase the 2 dualsense in early november but they never worked well together, i just post here because i did a really exhaustive search to how solve this problem but nothing worked, and i always tested this at home. 

I just want to use the bluetooth connection because my laptop have  few usb ports.

 

The other questions i think the report will answer for me

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Alberto_R_Intel
Moderator
1,011 Views

Jhonatan, You are very welcome, thank you very much for sharing the picture.


According to the information in the image, the wireless driver currently installed in your computer is version 22.200.0.6, which is provided by Intel®:

https://www.intel.com/content/www/us/en/download/19351/windows-10-and-windows-11-wi-fi-drivers-for-intel-wireless-adapters.html?wapkw=ax201


It is important to mention that we always recommend to install the wireless driver provided by the manufacturer of the computer, since that driver was heavily customized by them to work with your specific platform.


Based on that, I looked on MSI's website and the latest wireless driver version they have available is 22.70.0.6. Please try a clean installation of that driver following the instructions in the links below:

https://www.msi.com/Laptop/GF63-Thin-11UX/support?sub_product=GF63-Thin-11UC#driver

https://www.intel.com/content/www/us/en/support/articles/000022173/wireless.html


Also, we suggest to get in contact directly with MSI Support to make sure the latest BIOS version is currently installed on your device or to gather the instructions on how to update it:

https://www.msi.com/support


If the issue remains after that, please run the SSU report again, but once you see that screen select "next" and then "save" and attach the file to your post.


Regards,

Albert R.


Intel Customer Support Technician


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Jhonatan
Beginner
988 Views

Thanks! I will try it and see if it works

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Jhonatan
Beginner
981 Views

Well i had a problem and seems that every time i unistall the wireless driver and restar my laptop it reinstalled and i wasnt able to install the driver provided by msi because my laptop says that i already have a more resent version wich is 22.200.0.2 and actually i dont find a driver with that version, i will attach images about the problem.

 

The first one appers when i open the exe for install the driver after reboot, and then i click yes but then i gives me the error that it wasnt installed for the version.

 

The second one shows the version of the driver that i have after i unistalled for the first time, I already unistall wifi driver just in case but i get the same error.

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Jhonatan
Beginner
968 Views

IT WORKED!!! thank you very much for your help i was able to install the right version and now they don't disconnect now more thank you very much again

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Alberto_R_Intel
Moderator
916 Views

Jhonatan, You are very welcome, thank you very much for letting us know those results.


Perfect, excellent, it is great to know that the problem got fixed after you were able to install the right version of the driver and now the computer and the dualsense controllers are working properly. Thank you also for sharing the solution, we are sure it will be very useful and helpful for all the peers looking at this thread.


Any other inquiries, do not hesitate to contact us again.


Regards,

Albert R.


Intel Customer Support Technician


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