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AKlim4
Novice
1,524 Views

8265 does not reconnect on boot

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This issue is present since about 1803, and is very intermittent - it appears to happen more often with a hybrid shutdown/hibernation (Win 10 x64) and less often with a full shutdown.

Event log gives me WLAN Extensibility Module service errors, but it eventually starts successfully - the wifi does not reconnect, however.

A radio toggle fixes the issue and 8265 reconnects to the known network.

This issue is present on 20.50.0, power management of the radio is off.

Would this be an OS-level issue, or is the driver to blame?

(Win10 drivers are hard, no argument there)

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1 Solution
idata
Community Manager
153 Views

Hello tohaklim,

Thanks for posting in our communities. We understand that you're experiencing reconnection issues on boot after updating Windows 10* to version 1803.

We can't tell for sure if this is an operating system or driver issue. However, we haven't received other reports of similar issues while using this Windows 10* version + driver version (20.50.0). Please try a clean installation of the wireless drivers, it is recommended to test the process with both the Intel generic driver and the Original Equipment Manufacturer (OEM) driver:

  1. Download and save your driver of choice. You can:
    1. Get the latest system-specific driver https://www.intel.com/content/www/us/en/support/topics/OEMs.html from your computer manufacturer support.
    2. https://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000005559.html Download the Latest Driver for Your Intel® Wireless Adapter.
  2. Uninstall the Intel® PROSet/Wireless Software.
    1. Open Programs and Features (Uninstall a program) from the Control Panel.
    2. Select Uninstall or Change and then Remove.
    3. When prompted, choose to discard settings.
  3. Uninstall your wireless driver. Windows* with an inbox driver may natively support some wireless adapters. You cannot uninstall an inbox driver. Proceed to the next step if you start seeing the same version of the driver installed automatically after it's uninstalled.
    1. Go to Device Manager.
    2. Expand the Network Adapters category.
    3. Right-click your Intel Wireless Adapter and choose to uninstall it.
    4. Make sure to select the option to Delete the driver software for this device.
  4. Clear out your temporary files.
    1. Press the Windows* key and R key simultaneously to open the run box.
    2. Type in: cleanmgr.exe and press the Enter key or OK.
    3. Place a check mark next to Temporary Files. You can leave everything else checked or unchecked.
    4. Press OK and wait.
  5. Reboot your computer.
  6. Locate the driver you downloaded back in Step 1. Run as administrator and follow the wizard to completion.
  7. (Optional Step) Apply the https://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000024678.html Recommended Settings for Wireless Connectivity.

Additionally, please make sure the https://www.intel.com/content/www/us/en/support/articles/000005879/network-and-i-o/wireless-networki... power settings for the wireless adapter are set to maximum performance.

Please let us know the results.

Best regards,

 

Eugenio F.

View solution in original post

4 Replies
idata
Community Manager
154 Views

Hello tohaklim,

Thanks for posting in our communities. We understand that you're experiencing reconnection issues on boot after updating Windows 10* to version 1803.

We can't tell for sure if this is an operating system or driver issue. However, we haven't received other reports of similar issues while using this Windows 10* version + driver version (20.50.0). Please try a clean installation of the wireless drivers, it is recommended to test the process with both the Intel generic driver and the Original Equipment Manufacturer (OEM) driver:

  1. Download and save your driver of choice. You can:
    1. Get the latest system-specific driver https://www.intel.com/content/www/us/en/support/topics/OEMs.html from your computer manufacturer support.
    2. https://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000005559.html Download the Latest Driver for Your Intel® Wireless Adapter.
  2. Uninstall the Intel® PROSet/Wireless Software.
    1. Open Programs and Features (Uninstall a program) from the Control Panel.
    2. Select Uninstall or Change and then Remove.
    3. When prompted, choose to discard settings.
  3. Uninstall your wireless driver. Windows* with an inbox driver may natively support some wireless adapters. You cannot uninstall an inbox driver. Proceed to the next step if you start seeing the same version of the driver installed automatically after it's uninstalled.
    1. Go to Device Manager.
    2. Expand the Network Adapters category.
    3. Right-click your Intel Wireless Adapter and choose to uninstall it.
    4. Make sure to select the option to Delete the driver software for this device.
  4. Clear out your temporary files.
    1. Press the Windows* key and R key simultaneously to open the run box.
    2. Type in: cleanmgr.exe and press the Enter key or OK.
    3. Place a check mark next to Temporary Files. You can leave everything else checked or unchecked.
    4. Press OK and wait.
  5. Reboot your computer.
  6. Locate the driver you downloaded back in Step 1. Run as administrator and follow the wizard to completion.
  7. (Optional Step) Apply the https://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000024678.html Recommended Settings for Wireless Connectivity.

Additionally, please make sure the https://www.intel.com/content/www/us/en/support/articles/000005879/network-and-i-o/wireless-networki... power settings for the wireless adapter are set to maximum performance.

Please let us know the results.

Best regards,

 

Eugenio F.

View solution in original post

idata
Community Manager
153 Views

Hello tohaklim,

 

 

We haven't heard from you since the creation of this post. Did you have the chance to test our previous recommendations?

 

 

Best regards,

 

Eugenio F.
AKlim4
Novice
153 Views

Hi Eugenio,

apologies forgot about this thread.

Not quite sure what fixed it, a driver re-install or one of the OS updates, but the issue does not seem to be present

Thanks

idata
Community Manager
153 Views

Hello tohaklim,

 

 

Thanks for your reply. Even if the exact solution is unknown, it is good to know the connection issues were fixed on your system.

 

 

Best regards,

 

Eugenio F.
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