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iV1
Beginner
6,366 Views

AC 8265 5007 - TX/CMD timeout (TfdQueue hanged)

Dear Support Team,

I've just bought a new laptop and my Wireless connection is unstable. When I use the wireless network more intensive (youtube or download files) I get an error 5007 - TX/CMD timeout (TfdQueue hanged) and then for 10-15 sec. the connection very unstable.

I installed the latest driver for the wireless card, Windows 10 up to date and my wireless router working well with lots of other devices including AC.

Could you help me, please?

Intel(R) Dual Band Wireless-AC 8265

Driver: 20.60.0.7

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2 Replies
idata
Community Manager
2,685 Views

Hi ilia63,

 

 

We understand that you're having an issue where your new laptop running an Intel® Dual Band Wireless-AC 8265 is having constant disconnects, we'll be glad to assist.

 

 

We have a couple of recommendations we can provide you in order to try solving the scenario, which are the following:

 

 

1) Perform a https://www.intel.com/content/www/us/en/support/articles/000022173/network-and-i-o/wireless-networki... clean uninstall of the adapter drivers.

 

2) After this, reinstall the latest driver package https://downloadcenter.intel.com/download/27849/Wireless-Intel-PROSet-Wireless-Software-and-Drivers-... 20.60.0 and retest the adapter.

 

 

In case the issue persists, send us a copy of the log file generated by our https://downloadcenter.intel.com/download/25293 Intel® System Support Utility and attach it on your next reply.

 

 

Regards,

 

Leonardo L
idata
Community Manager
2,685 Views

Hi ilia63,

 

 

We haven't heard from you since the creation of this thread. Please let us know if there's anything else we can do for you.

 

 

Best regards,

 

Leonardo L
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