AC 9560 cannot be started - code 10

[TJoki1]

After reviewing all threads on AC 9560 still got no effect trying to resolve the problem.

If anyone has an "effective" idea PLS share.

Last SSU scan attached.

THX in advance.

[Meityx]

What I found recently is that when you want to delete the hardware (and delete the drivers) in the device manager, it is better to have the properties window of the wireless hardware open, so that after deleting and re-scanning, it won't re-install the new drivers which actually cause the problem.

uninstalling and reinstalling the device in the device manager should always work after some tries and restarts of the laptop.

[Dan17]

This worked great, thank you!

[Schwuggy]

I had the same issue this monring on my ASUS ROG STRIX Gaming Laptop running Window 11.

My resolution was:

Step 1

Reboot (no success)

Step 2

Navigate to to Device Manager

Disable the Intel Wireless NIC (AC 9560)

Re-Enable the wifi NIC

All is now working fine.

[Hosl7]

Did you have it again? Or it’s never happened after that?

[Meityx]

Unfortunately it happens everyday...I am not sure why is Intel or Asus not able to resolve the issue!

[dorcom]

UNSOLVED [code10] flaw discovered.
Some facts & findings.

This is going to be a long post.  I encourage you to read it because I discovered a few things.
This notorious problem is now going into the 2nd year and I had to resort to buying a while ago a USB plug-in Wi-Fi adapter.
This is not what I bargained and paid for and the liability to resolve this lies with 3 or at least one of the  “troika” companies; Microsoft, Intel and Asus.

What the 3 aforementioned do best is to give you from boilerplate replies, no responses to incompetent, immaterial and irrelevant answers i.e. “reinstall Windows”.

There is evidently a software/configuration/BIOS related driver/cfg defect, most likely introduced with one of Microsoft Windows's notorious "shove it down your throat whether you want/need it or not" updates, Intel and/or Asus driver software. I have tried ANY Microsoft, Asus or Intel driver, from the oldest back from 2018 to the newest as of 03/29/2023 V 22.220.0.4

Windows OS is up-to-date; 19045.2965.

I bought in late December 2018 an ASUS Q536F performance laptop. The laptop came with Windows 10 Home which I then upgraded to Windows 10 Pro. Everything worked fine for a couple of years including all notorious Windows updates until one day, roughly some 2 years ago, after a Windows update the notorious code 10 problem started.

Certain fact is: It is not a hardware issue. Whenever in a blue moon I get the Wi-Fi ( Intel AC9560) to work --after some multiple ritualistic procedures and forced hard  reboots-- it works perfectly. As long as I do not shut down the laptop and only close it into hibernation.  Even then, the longer I don't use the laptop, the more likely it comes out of hibernation once again with the Wi-Fi not working. Code 10.

It is a driver issue.

The conflict [in my case] starts often with Bluetooth (BT).  If I get the Wi-Fi card to work the Intel wireless Bluetooth shows code 10.  If I reinstall “update” the Bluetooth driver (22.120.0.3), it installs and everything is working… Unless I power down.  As mentioned before hibernation kind of preserves all [maybe].

But if I restart, the problem is back.  No Wi-Fi, [code 10 or 28] [there are no compatible drivers for this device] and BT also [code 10] [status device power failure].  As “an added bonus” A new device error (C) under universal serial bus controllers: [Unknown USB device (device descriptor request failed)].

If I uninstall in device manager the Bluetooth driver and/or the Intel Wi-Fi driver and reboot it comes up the same with under “other devices” a yellow triangle “network controller”.  Sometimes it works An update attempt over a network connection to update the drivers, network controller first, Windows is unable to find or install.  

If I go to Windows update, it shows the updated driver “Intel-net-01/04/2018 12:00:00 AM - 20. 30.0.7”

If I attempt to update the BT driver first “the best driver for your device already installed”.  If I go to update, same aforementioned Intel driver.  Result is: (A) “network adapters Intel®wireless-AC 9560” [code 10] and BT also [code 10]

No go.  Regular restart: no go. All SOS.

If I shutdown & restart and go (B) into the BIOS and select “restore defaults” followed by “save changes” followed by “save changes and exit” sometimes, in a blue moon, all works again, Maybe.

More likely almost 100% certainty is upon restart the same problem is back as mentioned in (A).

If I (C) shutdown & restart and immediately hard reset* and restart and then do procedure (B) it sometimes works but then I have usually no Bluetooth or have Bluetooth but no Wi-Fi despite other network settings and under “universal serial bus controllers” it’s: [Unknown USB device (device descriptor request failed)].

If I uninstall in device manager the Intel driver including “delete device driver files” in device manager it installs a 2019 version 21.10.2.2 but also with [code 10] and error (C).  The restart yields nothing.

But if I go into a hard reboot and (B) BIOS it sometimes once in a blue moon works.  Maybe.

I do a device update installs the latest Intel drivers (22.220.0.4) and Bluetooth and we’re back to square one. No go.

Finally, using Drive Store Explorer (https://github.com/lostindark/DriverStoreExplorer/releases) and deleting all Intel Wi-Fi network and BT related drivers, and do a (C) and (B) all his honeymoon again and works!

Installed is Intel Wi-Fi driver 05/13/2019 version 21.10.2.2 but no BT!

A conventional shutdown and restart and Wi-Fi is still working!  Going to Windows update Intel "Inet driver 01/25/2022  22.120.0.3" is installed and Bluetooth available.

Do another conventional shutdown and restart and were back to square one: No go! [code 10]!

This is sufficient proof that it is not a hardware problem but it is a driver conflict/incompatibility issue created by one of the three (probably Microsoft) messing this up.  They are responsible for it and they must be held accountable!

BTW. All this nonsense does not happen if I plug in an external Wi-Fi/BT device!

I wasted many days and hours with this. I'm seriously thinking about bringing this as a legal matter as this defect was created, is a driver/configuration issue and has never been corrected. Considering the thousands or tens of thousands of users who have this [code 10] problem with the Intel Wi-Fi, independent on what hardware their Intel Wi-Fi is installed.

*Mind you that all forced hard reboots are accompanied with a nasty forceful screeching sound of the HDD (which is still error-free…)

[Tony17]

Hi @dorcom  -

Thank you for writing your detailed post.  The symptoms that you described, the cause, and the timing of the issue are the same experiences that I have had with my Asus, Windows 10 (now 11), Intel Wireless-AC 9560 laptop.

Your last post was May 2023.  Do you have any updates?

I echo your frustration - EVERY morning I must SHUTDOWN.  Then to START, I must hold the power button in for 5 - 10 seconds, let the ASUS logo appear on screen, then disappear as the laptop powers off.  Then to really START, I press the power button normally.  Repeat, EVERY DAY!

To the others that have posted "success" @Meityx, @TJoki1, etc... - I'm led to believe that it was only a temporary success based on my trials and this post from @dorcom.  I would bet that all of you are back to square 1 and the issue is actually NOT resolved.  But if I am wrong, please post and let us know what worked for you!

To the Intel Support Tech - were you able to identify the root cause to the issue?  You listed possible fixes, but I did not see the root cause.  This is a repeatable issue.  I feel that ASUS, INTEL, and MICROSOFT should identify the root cause and provide a fix to their customers. 

Best Regards,

tmira-disc

[dorcom]

Hello @Tony17 

My last attempt remained unanswered and are just a couple days ago reiterated the whole, what I call "kabuki theater" of this driver drama.

I received a phone call today (Why would they call? So there is no written record of what they're going to tell me?)

I called them back but nobody picks up.

I 2nd your experience and yes the problem indeed seems to gradually get worse.  You can also find a recent post where describe the steps I do to resuscitate all and what kills it again.

Once I will have hopefully this solved for good I will post it here.

I'll keep you posted!

@dorcom 

[dorcom]

Discovery and findings Re: Intel Wi-Fi error code 10

So far I have not resolved anything yet with Intel although they seem to make an effort.
Approaching it with them principles of scientific findings and analysis is that anybody doing the same steps has the same results and findings.

Here's what I have done, found and was able to reproduce with 100% certainty.
Pertaining to equipment experiencing the issue: Asus laptop "ZenBook" Q 536F, Intel Wi-Fi 9650 AC error code 10

1. It is not a hardware problem.
2. It is most likely a software, driver, address conflict problem.
3. It is definitely not a Windows OS problem.

So far any driver from Microsoft to the latest Intel (V 22.250.xxx) Wi-Fi driver works as long as:
1.  There is no Bluetooth (BT) driver installed.
2.  The BIOS is [hard] reset to default settings after a BT driver was installed.

I literally tried every Intel driver and all of them work just fine.from May 2018 Microsoft default Wi-Fi driver to the latest Intel release.

I installed [any] Bluetooth driver, it does install and works and also the Intel Wi-Fi works. 
BUT...! Once I reboot the party is over and the "kabuki theater drama" begins again.

If I uninstall any BT related driver and reboot it still does not work.
If I hard reboot and go immediately to the BIOS settings and select "restore settings", save, exit and reboot, then the Wi-Fi works again fine as long as there's no Bluetooth [installed].

I zeroed in on this and can report to all that I can now create, solve and re-create the problem like one does with the verification of a scientific experiment!

It is in my opinion absolutely not hardware [defect] related as both devices, Intel Wi-Fi and BT can work together. (as long as no system shutdown or reboot occurs)

It is in my opinion, observations and tests a device driver memory or other address conflict triggered by the BT driver.

The problem is related 100% to the BT driver no matter who the provider/OEM/Mfg.
The conflict most likely occurs as an address conflict/change is triggered by the BT driver upon reboot.

Here's my scientific research method approach to verify the findings that are observed and occur:

When the BT is installed it triggers the Intel Wi-Fi error code 10. 
Associated directly with the BT driver which also no longer shows in the device manager or anywhere else, there is also in the device manager under "universal serial bus controllers" an (yellow warning triangle) entry that is directly related to the situation: unknown USB device (device descriptor request failed) the device properties window shows "Windows has stopped this device because it has reported problems (code 43) a request for the USB device descriptor failed.

If I [if needed forced] delete in the BT driver[s] listed in the very simple to use with clear oversight Drive Store Explorer, i.e.  the BT  IBTUSP.INF Intel 22.120.0.3  and/or any drivers in the BT section thereof) and then power down, do a 2nd immediate hard power down upon restart attempt and restart again,

Going immediately into BIOS and select "restore defaults", "load optimized defaults" {yours might differ depending],  save changes and go to "save changes and exit" click yes, the machine [Asus Q536F BIOS] thereafter starts to boot.

Once the [Windows 10] login (password) screen comes I can see already I have the active Wi-Fi symbol again! 
The Intel Wi-Fi is working. 

I enter my password and log into Windows.  I open up device manager to check for "kicks and giggles" and under network adapters the Intel Wi-Fi properties Windows shows clearly "the device is working properly".
However, of course the device manager also shows under "other devices" with a yellow warning triangle "Intel (R) wireless Bluetooth (R)".  The properties window shows the drivers for this device are not installed (code 28).
Of course!
Because, as previously mentioned, I uninstalled the BT driver to make the Intel Wi-Fi work again.
Consequently with the BT not installed there is also under the universal serial bus controllers section no "unknown USB device (device descriptor request failed)" listed!

So, Wi-Fi works BT not and if install/activated upon reboot disables Wi-Fi. 
I can re-create the whole nonworking Wi-Fi error code 10 situation again by installing the BT driver.

Reversely  I can re-create that the Wi-Fi works again by uninstalling/delete the BT driver, restart and reset the BIOS to default settings.

But the Wi-Fi error code 10 problem doesn't come right away. It slyly sneaks in.
When I install the BT driver (respectively Windows update detects it's missing and "shoves it down your throat" by force installing it) all is yet okay!  The Intel Wi-Fi continues to work and the freshly installed BT also works!

UNTIL YOU POWER DOWN OR REBOOT.
Then the drama, or as I call it the "Kabuki Theater Drama" begins anew.

Not right away though if you shut down by means of hibernation.

Although I have observed that over time this "restored" functionality decays in an oddly "organic decomposition characteristic". It kind of slowly "rots*" away. 

If I shut down the laptop by hibernation the working configuration survives upon restart but also slowly decays. 
Very peculiar is that the longer the hibernation -- the nonactive phase-- the more likely it will stop working upon restart.  Hence the beforehand remark of "organic decomposition characteristic."

I have done what I have described here with scientific approach and verified "n" times all steps achieving 100% accurately always the same outcome respectively results: Having it working, failed to work or make it fail to work and resurrect it again back to fully functioning!

A classic NASA SNAFU!

Certainly this is not a hardware defect. neither is it a Windows 10 issue, to stay away from the inane advice of resetting/reinstalling Windows! (You don't tear down your house and rebuild it because your front door jams!)

It is my observation and opinion that this is a driver address conflict were BT drivers attempt to install/configure into the same address space. In other words, In my case as long as you have it working and do not install the BT drivers you will not have a problem and most likely never will encounter error code 10...

 As you can see in Intel forums and elsewhere or simply when you type in Google "Intel Wi-Fi error code 10" there are thousands or 10,000s of people out there with the same problem!

With kind regards, lots of success and may you live long and prosper!

[dorcom]

 June 7, 2024 Amendment to original post about Intel Wi-Fi 9650 error code 10, issue persists

Intel obviously thinks by constantly updating the driver to solve the problem but they're "barking up the wrong tree"!
The issue still persists even with the latest Intel Wi-Fi driver version 23.50.0.

Having spent much time with this nonsense I have found that it is a conflict with the Bluetooth (BT) driver.
on my Asus Zenbook Q536F If you disable and uninstall the Bluetooth driver and reset the BIOS everything works fine again.

It does however occasionally over time through several on-off/sleep and hibernate cycles "deteriorate" and you eventually have to reset the BIOS again. wider "deterioration" I have no clue.

The main problem is that when you disable and uninstall the Bluetooth driver Windows update eagerly will reinstall it again and thus creates the issue anew.

Workaround Solution:

I can report, at least for my Asus Zenbook Q536F laptop, an 100% working restore solution/procedure.

1. Disable and uninstall* the Bluetooth driver.
2. Shutdown Windows.
3. With the laptop powered off hold the power button so it starts up but continue to hold the button so it does a hard reset and powers down again.
4. To enter the BIOS, in my case, press & hold the F2 key and briefly power button to power on again.
5. in the BIOS go to "save & exit"
6. Select "discard changes", press enter. You will be asked "load previous values?" Which is already defaulted to "yes", press enter.
7. Then go to "restore defaults", You will be asked "load optimized defaults?" Which is already defaulted to "yes", press enter.
8. Go back up to "save changes", You will be asked "safe configuration?" Which is already defaulted to "yes", press enter.
9. Finally go to "save changes and exit", You will be asked "save changes and exit" Which is already defaulted to "yes", press enter.

Your laptop will reboot and restart Windows again. Surprise, surprise! The Wi-Fi works, flawlessly, 100%! That is of course as long as Windows not overeagerly reinstalls & loads without your consent or confirmation the Bluetooth driver!
To selectively prevent certain driver updates by Windows update, follow the steps described in this tenforum article.

On the rare occasions you might have to do the above nine step procedure a second time to succeed.

*I use for driver management oversight and uninstall the excellent freeware app DriverStoreExplorer which you can find at GitHub under "lostindark/DriveStoreExplorer". when uninstalling the likely loaded BT driver you have to apply the "forced"  uninstall option.

Now you may say "but now I have no Bluetooth"! Right! But you have options.

1. Buy for $10 a USB Bluetooth micro dongle**.
   OR
2. Get a lawyer and start a class-action lawsuit against Intel and the introduced and persistent driver defect they ignore.

**in my aforementioned Asus laptop there is enough empty space on the insides so I'm seriously considering to perhaps permanently solder in a USB Bluetooth dongle to one of the USB ports!

[bloatware]

Facing the same exact issue with Acer. So the issue should not be from acer/asus. The issue should be with the intel/Microsoft. So frustrating this still does not have fix. And the issue is getting worse.

[bloatware]

For anyone facing the above issue.

I just replaced it with AX200. Which of course resolved the issue.

[dorcom]

bloatware,

Read my many answers on this forum about the notorious over 1/2 a decade old error code 10 the Intel AC 9560.

Nice you replaced it but there's one flaw in your solution:

In a laptop it's a built-in soldered in chip!

Only solution to dare is to disable the AC 9560 and plug a USB Wi-Fi dongle in, which by the way work flawlessly.

The problem, which Intel is quite apparently in total denial about and thinks they can fix with constant ,driver updates, is (in my case) once the Bluetooth function is enabled a driver/address conflict error occurs disabling the Wi-Fi and reported as error code 10.

[bloatware]

Dorcom, 

Thanks to your previous replies i got to know these is not an individual issue. I totally agree this is an issue from Intel. I tried to disable the Bluetooth completely and bought a new bluetooth i still had issues.  

Luckily the Bluetooth was not soldered in my laptop i got it replaced after trying 6 months resolving this stupid issue. 

But anyway thanks for your previous replies. it helped me a lot !! 

[dorcom]

 June 7, 2024 Amendment to original post about Intel Wi-Fi 9650 error code 10, issue persists

Intel obviously thinks by constantly updating the driver to solve the problem but they're "barking up the wrong tree"!
The issue still persists even with the latest Intel Wi-Fi driver version 23.50.0.

Having spent much time with this nonsense I have found that it is a conflict with the Bluetooth (BT) driver.
on my Asus Zenbook Q536F If you disable and uninstall the Bluetooth driver and reset the BIOS everything works fine again.

It does however occasionally over time through several on-off/sleep and hibernate cycles "deteriorate" and you eventually have to reset the BIOS again. wider "deterioration" I have no clue.

The main problem is that when you disable and uninstall the Bluetooth driver Windows update eagerly will reinstall it again and thus creates the issue anew.

Workaround Solution:

I can report, at least for my Asus Zenbook Q536F laptop, an 100% working restore solution/procedure.

1. Disable and uninstall* the Bluetooth driver.
2. Shutdown Windows.
3. With the laptop powered off hold the power button so it starts up but continue to hold the button so it does a hard reset and powers down again.
4. To enter the BIOS, in my case, press & hold the F2 key and briefly power button to power on again.
5. in the BIOS go to "save & exit"
6. Select "discard changes", press enter. You will be asked "load previous values?" Which is already defaulted to "yes", press enter.
7. Then go to "restore defaults", You will be asked "load optimized defaults?" Which is already defaulted to "yes", press enter.
8. Go back up to "save changes", You will be asked "safe configuration?" Which is already defaulted to "yes", press enter.
9. Finally go to "save changes and exit", You will be asked "save changes and exit" Which is already defaulted to "yes", press enter.

Your laptop will reboot and restart Windows again. Surprise, surprise! The Wi-Fi works, flawlessly, 100%! That is of course as long as Windows not overeagerly reinstalls & loads without your consent or confirmation the Bluetooth driver!
To selectively prevent certain driver updates by Windows update, follow the steps described in this tenforum article.

On the rare occasions you might have to do the above nine step procedure a second time to succeed.

*I use for driver management oversight and uninstall the excellent freeware app DriverStoreExplorer which you can find at GitHub under "lostindark/DriveStoreExplorer". when uninstalling the likely loaded BT driver you have to apply the "forced"  uninstall option.

Now you may say "but now I have no Bluetooth"! Right! But you have options.

1. Buy for $10 a USB Bluetooth micro dongle**.
   OR
2. Get a lawyer and start a class-action lawsuit against Intel and the introduced and persistent driver defect they ignore.

**in my aforementioned Asus laptop there is enough empty space on the insides so I'm seriously considering to perhaps permanently solder in a USB Bluetooth dongle to one of the USB ports!

[Freid]

Thank you very much for your Help. I have an Asus Zenbook Flip 14 that has this exact problem. After scouring the web, your's solution was the one that fix my wifi (in the expense of my bluetooth, but i rather buy a bluetooth adapter than a wifi adapter). Thank you once again and have a nice day.

[Nav82]

Is there any fix for this? lately this issue has gotten worse....previous temp fixes dont work no more.  pls help thank you

[dorcom]

Hello @Nav82

You can find a recent post where describe the steps I do to resuscitate all and what kills it again.

Once I will have hopefully this solved for good I will post it here.

I'll keep you posted!

@dorcom 

[dorcom]

Welcome and join the club of Intel's notorious error code 10

Read my post from "Dorcom" it might at least give you a clue perhaps even help you!

[AshiqulHoque]

Found the SOLUTION!!! Permanent Fix
" Connect the antenna line in correct way "

Connect the Black cable in Main/2 pin & the White cable in AUX/1 pin

It solved my problem
Good luck y’all

[dorcom]

I seriously doubt it!

You're implying that anybody who has this problem has a desktop or laptop where the Wi-Fi is wired wrong?

Further you subsequently implying manufactures are assembling their products wrongfully?

nonsense!