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moo
Beginner
473 Views

AC 9560 disconnects from network when I log out.

This only happens on log out or re-boot. If I lock the screen I stay connected. Running Win10 v1903.

Intel Driver version 21.30.3.2. Also tried Microsoft driver 20.50.0.5

This is causing me a big headache.

I have been through settings in Windows and it is set to auto connect to my particular network. There are no power saving options affecting it.

This is happening on all laptops with this card.

 

 

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3 Replies
Esteban_C_Intel
Employee
94 Views

Hello moo,

 

Thank you for posting on the Intel ® communities.

 

Please try the following and let me know if the issue persists: 

 

1- Download the following driver.

2- Uninstalling the Wi-Fi/Bluetooth® Drivers (both) for your Intel® Wireless Adapter as shown on the following link.

3- Install the driver downloaded in step 1.

4- Make sure to have the Power Management settings as shown on the following link.

5- Finally, please set the adapter settings as shown on the Recommended Settings for 802.11ac Connectivity article.

 

Let me know if the issue persists.

 

Esteban Ch.

Intel Customer Support Technician

A Contingent Worker at Intel

Esteban_C_Intel
Employee
94 Views

Hello moo,

 

Were you able to check the recommendations provided on the previous post? If you need further assistance, please let us know.

 

Esteban Ch.

Intel Customer Support Technician

A Contingent Worker at Intel

Esteban_C_Intel
Employee
94 Views

Hello moo,

 

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.

 

Esteban Ch.

Intel Customer Support Technician

A Contingent Worker at Intel

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