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AC 9560 issue with XBox One BT controller can't reconnect after resume from sleep Win 10 1909

LL0001
Beginner
569 Views

AC 9560, XBox One Bluetooth controller, Windows 10 1909.

Intel BT driver: 21.50.0.1

Intel WiFi driver: 21.50.1.1

 

When the laptop resumes from sleep XBox One Bluetooth controller flashes forever and can't automatically reconnect to the PC.

 

0 Kudos
8 Replies
AlHill
Super User
331 Views

Contact your laptop manufacturer for support with their laptop.

 

Doc

 

LL0001
Beginner
331 Views

It's a bug in Microsoft controller or Intel Bluetooth driver. Nothing to do with laptop manufacturer. It is a problem reproducible in the same conditions on every laptop from different manufacturer with Intel BT cards.

AlHill
Super User
331 Views

Still, your laptop manufacturer is solely responsible for your support.

 

Doc

 

agggg
Novice
331 Views

I have a generic laptop with a generic Intel 9260 card with generic Intel bluetooth drivers and can confirm this.

LL0001
Beginner
331 Views

Yep, Microsoft and Intel should have a look at this. All other BT devices I use (mouse, headphones) automatically reconnect after resume from Windows sleep mode, but the XBox One BT controller, which is somewhat annoying.

AlHill
Super User
331 Views

Who makes a generic laptop?

 

Doc

 

agggg
Novice
331 Views

Inventec, Quanta, Wistron, Compal, ...

LL0001
Beginner
331 Views

I've opened also a Feedback Hub report for MS, maybe the bug is on their part (you have to open this link from within microsoft Edge):

feedback-hub:?contextid=635&feedbackid=f7e4937e-6114-459e-826d-044cca0a30d3&form=1&src=1

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