AX1675x not seeing 6Ghz band network for wifi

[DavidC2]

Have a new Dell PC with the Killer AX1675x wireless adapter.

Just bought the new NETGEAR RAX500E (https://www.netgear.com/uk/home/wifi/routers/raxe500/).

Problem is my PC can only see the 2.4g and 5g bands. It does not pick up the 6G wireless band at  router has this band switched on!

[Jose_Intel]

Hello @DavidC2

Thank you for posting on the Intel️® communities.

We understand you are trying to take advantage of the 6GHz, we will be more than happy to help you.

Please answer the following:

·      Was it working before?

·      Are you able to see the 6GHz band using other devices?

Please make sure you perform a clean installation of the latest driver: 22.250.0.2

1.    Go to Device Manager.

2.    Expand the Network Adapters category.

3.    Right-click your Intel Wireless Adapter and choose to uninstall it.

4.    Make sure to the option to Delete the driver software for this device is selected.

5.    Repeat steps 1 through 4 until the option to Delete the driver software for this device is greyed out.

6.    Locate and right-click the file you downloaded and select the option to Run as administrator.

Also, in order to have more information about your system, please download, install and run Intel® System Support Utility for Windows. Make sure you check “Everything” before you scan, then save the report and attach it to your response.

Best regards,

Jose B.

Intel Customer Support Technician

[Jose_Intel]

Hello DavidC2

We hope you are doing fine. 

Were you able to clean install the latest driver? 

Let us know if you still need assistance by sending the required report. 

Best regards,  

Jose B.   

Intel Customer Support Technician 

[Jose_Intel]

Hello DavidC2

We hope you are having a nice day. 

We have not heard back from you. So, we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored. 

In order to get further assistance, please contact NETGEAR. 

Best regards. 

Jose B.  

Intel Customer Support Technician.