AX200 5Ghz SSID not working. Manual connection works.

steine65 · ‎05-27-2023

Hello!

After installing an open source self-hosting desktop streaming software called Sunshine, I was unable to connect to my 5GHz network. It was so sudden that it couldn't be a coincidence, so i've spent many hours troubleshooting. At some point i noticed that NETworkManager was showing 3 MAC addresses from the router. One for the 2.4GHz network, another for the 5GHz network, and another for a Hidden Network. I was able to connect to the Hidden Network by typing in the exact same SSID as the 2.4GHz network and password. The Hidden Network is the 5GHz network. All of my other devices are able to connect to the 5GHz network using the 5GHz name.

Can anyone help troubleshoot what my issue with my windows 10 PC is? Why is it showing a 5GHz network that i can't connect to, and why am i able to connect by manually typing in the same name as the 2.4GHz network, even though my other devices don't need that workaround?

"CenturyLine3336 2" is the 5GHz Hidden network with SSID CenturyLine3336,

"CenturyLine3336" is the 2.4GHz network

"CenturyLine3336-5G" im not sure what this is. i cant connect to it. Other devices can.

Thanks for reading!

DeividA_Intel · ‎05-30-2023

Hello steine65,

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your Intel® Wi-Fi 6 AX200.

In order to better assist you, please provide the following:

1. Is this the original adapter that came pre-installed on your computer or did you change/install the adapter to this one?

2. Is the Bluetooth working?

3. Is this a laptop or desktop computer?

4. What is the Windows 10 version and build?

5. Is the issue present when you unistall the Sunshine app?

Regards,

Deivid A.

Intel Customer Support Technician

DeividA_Intel · ‎06-02-2023

Hello steine65,

I reviewed your post, please let me know if the issue was resolved, if not, do not hesitate, just reply back with the following information:

Regards,

Deivid A.

Intel Customer Support Technician

DeividA_Intel · ‎06-07-2023

Hello steine65,

I was checking your thread and see that we have not heard back from you.

I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread.

Regards,

Deivid A.

Intel Customer Support Technician