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AX200 5Ghz windows 10 access point (hot-spot) doesn't work

Vooker525
Beginner
629 Views

Intel(R) Wi-Fi 6 AX200 160MHz PCIe card

Windows doesn't allow to use 5Ghz band for access point, says "The selected network band isn't available"

2,4Ghz works fine

Provided article https://www.intel.com/content/www/us/en/support/articles/000058359/wireless.html says that 802.11ax standard sould be supported in driver version 22.40, however installing this and newer drivers didn't help.

I tried several options:

- Installing latest driver from manufacturer - doesn't work

- Installing latest driver from intel 22.50.1 - doesn't work

- Installing latest driver from windows update center 22.60.0.6 - doesn't work

- Removing all drivers, blocking auto driver installation by windows and manually installing driver version 22.40 from intel - doesn't work

- Setting 5Ghz as preferred - doesn't work

- Disabling wired connection, connecting to 5Ghz wireless network and trying to enable hotspot - doesn't work

 

How can i enable 5Ghz band?

I attached SSU full report. Some strings may be not english

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4 Replies
Vooker525
Beginner
596 Views

Apparently it cant use Wi-Fi 6 to connect to AP either. So ill try to return it to store

AndrewG_Intel
Moderator
579 Views

Hello @Vooker525

Thank you for posting on the Intel® communities.

 

We understand that you are having issues using the 5GHz band and the Wi-Fi 6 (also referred to as 802.11ax) for access point hot-spot and to connect to the network. We noticed you mentioned "you would return it to the store", and we believe you refer to the Wireless card. Is this correct? Did you mean you will return the wireless card (not the computer or motherboard?).

 

If that is the case, and considering after checking the website for the GIGABYTE* B450 AORUS ELITE motherboard and the User's Manual* we didn't find any information or reference to a built-in wireless card, Wireless Support, or an empty PCIe M.2 slot to connect a wireless card, and we believe that maybe you are integrating the wireless in the motherboard. Is this correct?

 

Installation or use of Intel® Wireless Adapters is subject to country-specific legal regulations. Some countries require the Intel® Wireless Adapters to be certified with the antenna that is intended to be used together in the system, while some countries require the Intel® Wireless Adapter to be certified at the full system level. For more details, please review this article Regulatory Information Regarding Wireless Hardware Installation or Upgrade.

However, if you bought the Intel® Wi-Fi 6 Gig+ Desktop Kit, which is intended for end-users to be integrated into their systems, please kindly let us know or confirm.

 

Also, the link that you shared (Russia Wi-Fi 6 Update Timelines and Instructions) states that besides installing a proper driver version, toggling a new BIOS setting would be required to enable Wi-Fi 6, and users should check with their computer manufacturer (OEM) the exact feature name or check with their OEMs if a BIOS update is required for that feature to be available.

Did you look for that setting in your motherboard's BIOS? Did you check with GIGABYTE Support if your system has this feature and/or if a BIOS update is required? Did you confirm with your OEM if wireless integration is supported for this motherboard?

 

Before proceeding with any replacement, we would recommend verifying the previous facts with your OEM, since there is a possibility that this issue is not regarding a failed wireless card but a Regulatory Limitation or a BIOS update missing/BIOS limitation.

At this point, we recommend you check this further with GIGABYTE* Support.

 

Best regards,

Andrew G.

Intel Customer Support Technician

 

Vooker525
Beginner
568 Views

Hello, and thank you for the investigation.

Yes, this is a dedicated PCI-e card "ASUS PCE-AX58BT", so motherboard probably shouldn't affect it's capabilities. I updated BIOS to latest version and also cleared CMOS, but that didn't help. Options related to Wi-Fi 6 in BIOS are not present either

Card was manufactured in 2020. https://www.asus.com/Networking-IoT-Servers/Adapters/All-series/PCE-AX58BT/HelpDesk_Download/  Drivers from manufacturer's site are dated by 2019 and most likely do not support updated regulations, that's why i went here for help.

I asked for warranty support in retail store. They might have better connectons with manufacturer than a single customer and would solve this problem faster. In other case they will return money or offer a replacement.

AndrewG_Intel
Moderator
555 Views

Hello Vooker525

Thank you for your response.


We understand that this is a PCIe wireless card from ASUS* and it is actually considered a third-party device. Despite it comes with an Intel® Wi-Fi 6 AX200 chip and it may use our generic drivers, the Original Equipment Manufacturer (OEM) is Asus* and this is what we call an "OEM integration" (Intel sells the chip to the OEM and they design this PCIe card that includes all the electronic to convert from M.2 to PCIe, they integrate the chip in the PCIe card and provide their own antennas and maybe customized drivers. They also label it with their own brand/model).

In those scenarios, the recommendation is to use the drivers and software provided by ASUS* and to check with their Support team any related issues (including requesting new updated drivers), this is since they are the proper channel of support and it is supposed that OEMs have access to the Intel® generic drivers so OEMs can make the necessary customizations before providing the drivers to their customers. We understand that you already requested warranty support from the seller. If the behavior persists, we recommend that you continue working with them and with ASUS* Support.


Having said that, we will proceed to close this inquiry now from our end. Thank you for your understanding.


Best regards,

Andrew G.

Intel Customer Support Technician


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