AX200 Cant Detect Wifi

[pendelux]

I have an Intel AX 200 WiFi card that doesn't show up in my Device Manager under "Network Adapters". Instead, it shows up under "Other Devices" as "Network Controller" with a small warning sign next to it. Interestingly, the Bluetooth drivers show up perfectly fine under network adapters. For context, I have an Aorus B550 ELITE AX V2 motherboard with Windows 11 installed. Also, this has been a problem ever since I got the motherboard, and I was just too lazy to fix it(Ive been using a tp link wifi stick). Here are the steps I've used to attempt to fix it:



Step 1:

Did the obvious "Search automatically for drivers", didn't work. Next, I did "Browse my computer for drivers" > "Let me pick from a list of available drivers on my computer" > "Network Adapters" > "Intel". I wasn't exactly sure what to look for here, but I was looking for something contained "AX200" or the latest version of the drivers for that card, which is 23.120.0, which I didn't find


Step 2:

I downloaded the most recent WiFi drivers on to a flash drive and put it into my computer. I ran the ".exe" file multiple times and rebooted. I tried running it as administrator once as well, and that didn't seem to change anything.

Step 3:

This time, I found a bare driver file(not ".exe" like the original installer from step 1). I extracted the driver ".zip" and tried to update it. Unfortunately, it didn't work. I did some research and found something that said that the extracted driver file should contain ".dll", ".sys", ".dat", and .inf files, and that the driver should have multiple subfolders. But whenever I opened extracted file (and the unextracted ".zip" file), there was only one subfolder named "NonIntelLicenses" and there was no ".inf" files, only ".dll", ".sys", and ".dat". Really not sure about this one, because I downloaded the files straight off the Intel website.



That's all I've really done so far. I've done a pretty good amount of research, and that's all I can find. It's very possible I made a super small mistake that set me completely off course, like being wrong about what WiFi card I have or something. I'm not an expert on this stuff, so I'd appreciate any help.

[JeanetteC_Intel]

Hello pendelux,

Thank you for posting in Intel Communities.

I would like to know more about your system details to fully understand where the issue truly lies. Please confirm if this is the actual system device that you have: B550 AORUS ELITE AX V2. If this correct, please help with the following details below:

1) Since the AX200 is a pr-installed component on your GA B550 AORUS ELITE AX V2, can you confirm that this came with an external antenna?

2) Kindly share your AP/router make and model and model.

3) Please help share your system configuration so I can fully check and provide you with an accurate fix. This could be possible by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

1. Scan: Check the box Everything.
2. Click Scan.
3. Review: When finished scanning, click Next.
4. Click Save. *Attach the SSU log file as you reply.

I look forward to hearing from you soon.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[Mike_Intel]

Hello pendelux,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[JedG_Intel]

Hello pendelux,

We have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician