Is 6 GHz disabled?

[SGoodman]

The 6 GHz band isn't showing for the Wi-Fi 6E AX211. How can I see if its been disabled in BIOS or the firmware?

The System Support Utility output is attached.

Thanks,
Shane.

[JeanetteC_Intel]

Hello SGoodman,

Thank you for posting in Intel Communities.

To better understand the issue and provide an effective recommendation, please share the following key information:

1. Was the 6GHz band previously detected, and is it only recently not being detected?
2. If so, what changes were made before the issue arose? (Such as hardware additions, setting adjustments, system updates, driver updates, OS updates, etc.)
3. To help isolate the issue, can your system still connect to the 2.4GHz and 5GHz bands?
4. Are there other devices that can still detect and connect to your AP's 6GHz band?
5. Please re-share the SSU log file, ensuring you "select ALL" before scanning. Attach the updated log file in your reply.

Looking forward to your response.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[SGoodman]

Thanks for getting back to me.

1. The 6 GHz band has never been detected on this laptop.
2. no changes
3. I can connect to 2.4 and 5 GHz
4. Other devices can see 6 GHz
5. I have run the System Support Utility again with everything selected.

[JeanetteC_Intel]

Hello SGoodman,

Thank you for providing this update. I will review it internally and share any new information as soon as it becomes available.

Best regards,

JeanetteC.

Intel Customer Support Technician

[SGoodman]

Thank-you. People are reporting that the 6 GHz band has been disabled, and I'm wondering how to check to see if that is the case.

Shane.

[JeanetteC_Intel]

Hello SGoodman,

Please check this related article below:

How to Enable 6 GHz Band Using Intel® Wi-Fi 6E or Wi-Fi 7 Products

Let me know if this helps.

Best regards,

JeanetteC.

Intel Customer Support Technician

[SGoodman]

Thanks for the link.

The article lists the requirements for the 6 GHz band, but doesn't say how to enable it (even though that is the title of the article). Strange.

Shane

[JeanetteC_Intel]

Hello SGoodman,

The use of the 6GHz band may be prohibited by regulatory bodies in your country or might not be enabled on your platform by the system manufacturer. Confirm this with your system manufacturer before following next steps:

Ensure all of the below requirements are met to be able to connect to 6 GHz channels:

• If a wireless card is manually installed, ensure that your system manufacturer has validated and approved its compatibility with 6 GHz.
• Wi-Fi 6 devices support 2.4 GHz and 5 GHz bands, and Wi-Fi 6E (or higher) devices support 2.4 GHz, 5 GHz, and 6 GHz bands.
• Wi-Fi 6 (or lower) devices do not support the 6 GHz band.
• Ensure the Wireless router and PC are equipped with Wi-Fi 6E or higher standards for building a 6 GHz connection.
• Use the latest Wi-Fi drivers for Intel Wireless adapters (version 23.130.1.1 or later.)
• Ensure you are using the latest version of Microsoft Windows *11 OS. *Confirm this with Microsoft Support team.

Source: Intel® Wi-Fi 6E AX210 Adapter Cannot Connect to a 6 GHz Band

I hope this helps.

Best regards,

JeanetteC.

Intel Customer Support Technician

[Mike_Intel]

Hello SGoodman,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello SGoodman,

I hope you are having a good day.

I am sending another follow up to check if you tried our last recommendation. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician