Wireless
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AX200 Wifi speed slow

NolanB1
Beginner
483 Views

Hi there to anyone reading this.

Back in August 2020, I purchased an AX200 Pcie wifi card (Not intel) and it always maxed out my wifi 200 Down 10 Up. I recently upgraded to 400 down 20 up and I'm only getting around 160 down 20 up. I'm on the latest Windows 10 version and the latest drivers. Any ideas. My router is a Google Nest Wifi mesh kit. I am getting full up down speed on my Galaxy Note 10 Plus as well.

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4 Replies
AndrewG_Intel
Moderator
463 Views

Hello @NolanB1

Thank you for posting on the Intel® communities.

 

In order to check this further, could you clarify and provide more details regarding when you said: "purchased an AX200 Pcie wifi card (Not intel)"? Could you please provide the brand or maker and the full exact model? Do you have a link as a reference for this PCIe wireless adapter?

 

Also, please run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.

  • Download the Intel® SSU and save the application on your computer
  • Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
  • To save your scan, click Next and click Save.

 

Best regards,

Andrew G.

Intel Customer Support Technician

 

NolanB1
Beginner
456 Views

Hello @AndrewG_Intel 

 

The wifi card is a Ubit AX200 Wifi 6 card. Here the Amazon link:https://www.amazon.com/Ubit-Wireless-Bluetooth-MU-MIMO-Ultra-Low/dp/B07XM6XZ1F/ref=sr_1_1_sspa?crid=... 

I attached the SSU file from my computer

Khun_Doug
Valued Contributor I
446 Views

NolanB1,

According to the SSU report, it appears you are only connecting on the 2.4 GHz band, not the 5 GHz band. The report indicates specifically that you are connected on channel 11 at a bandwidth of 144.4 Mbps. You transfer speeds would be consistent with the wireless connection reported.

I have to report that I made multiple attempts to find the Ubit driver released for your adapter. Perhaps the Intel representative will have better results. My result ended up with needing to disable the popup blocker, followed by multiple popup ads for porno sites, and an endless loop of clicking driver downloads taking me to the same page for Ubit. I never before had a hardware vendor block the driver page while a popup blocker is enabled, and then causing adult slated popups. If this were me and I had that hardware, I would take it out, box it up, and return it. I  question whether it is an authentic AX200 compatible adapter. I would further question the hardware design and am concerned the adapter may cause hardware issues with your motherboard.

 

AndrewG_Intel
Moderator
431 Views

Hello NolanB1

Thank you for your response.


After checking this further, this Ubit AX200 WiFi 6 PCIe Wireless Network Card is actually considered a third-party device. Despite it comes with an Intel® Wi-Fi 6 AX200 chip and it may use our generic drivers, the Original Equipment Manufacturer (OEM) is Ubit* and this is what we call an OEM integration (Intel sells the chip to the OEM and they design this PCIe card that includes all the electronic to convert from M.2 to PCIe, they integrate the chip and provide their own antennas and maybe customized drivers).


We recommend using the drivers and software provided by Ubit*. Searching on the internet, we found this link where they provide their own drivers, for instance: Ubit WiFi 6 AX 3000Mbps PCIe WiFi Card with BT 5.1(AX200)*. However, we are not sure if this applies to your specific/exact PCIe card model so in this special case, our recommendation is to contact directly the Ubit* support team for the proper assistance. For your convenience, here is the link to their website where you may find contact information to reach out to them: Ubit Website*.


Having said that, we will proceed to close this inquiry now from our end; however, we will leave the thread open in case other users want to participate.


Best regards,

Andrew G.

Intel Customer Support Technician


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