Wireless
Issues related to Intel® Wireless Adapters and technologies
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DPC Watchdog Violation

Rannoch85
Beginner
1,003 Views

Hi all,

I'm looking for a bit of help with a BSOD error I get when I connect to the internet via intel's onboard wireless adaptor.

Whenever I connect I get a DPC Watchdog Violation and have traced it back to the wireless adaptors driver named (Netwtw10.sys).

Seems to be a fairly common issue, does anyone have a workaround?

New computer running:

  • Asus Maximus XIII Hero 
  • Intel 10850k
  • ASUS GTX2070
  • WD M.2 1tb

Kind Regards,

Gary

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5 Replies
DeividA_Intel
Moderator
961 Views

Hello Rannoch85, 

  


Thank you for posting on the Intel® communities.   

  



In order to better assist you, please provide the following:  


  


1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  


· Download the Intel® SSU and save the application on your computer: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-


· Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".  


· To save your scan, click Next and click Save.  


  

2. Have you tried updating the Operating system and drivers?


3. Have you tried updating the BIOS version?


4. Is this the original adapter that came pre-installed in your system or have you changed/installed a new adapter recently?




Regards,  


Deivid A. 

Intel Customer Support Technician 


Rannoch85
Beginner
957 Views

Hi Deivid,

 

I've attached the SSU txt file.

 

2. Have you tried updating the Operating system and drivers?

I have, all components are new and its a clean install of Windows 10 Pro x64

3. Have you tried updating the BIOS version?

The Bios has been updated

4. Is this the original adapter that came pre-installed in your system or have you changed/installed a new adapter recently?

 

It is the original adaptor that is built into the motherboard

 

Kind Regards,

 

Gary 

DeividA_Intel
Moderator
951 Views

Hello Rannoch85, 



Thank you for the information provided, In order to help you please try the following:



1. Try to use the antennas that should have came with the motherboard.

2. Try to use the drivers from Asus, since the adapter came as part of the motherboard it may have conflictions with the generic drivers from Intel. https://rog.asus.com/motherboards/rog-maximus/rog-maximus-xiii-hero-model/helpdesk_download

3. If you are using an antivirus, disable it, and if you are using more than one try just to use only one.

4. Try the Microsoft troubleshooter, https://support.microsoft.com/en-us/sbs/windows/troubleshoot-blue-screen-errors-5c62726c-6489-52da-a...

5. Try to change and update the SATA AHCI Controller:


- Change:

A) Launch Device Manager in Windows 10.

B) Find and expand the IDE ATA/ATAPI controllers.

C) Choose the SATA AHCI controller and right-click it.

D) Select Properties from the pop-up window.

E) Go to the Driver tab and then click Drive Details.

F) Make sure the iaStorA.sys is listed as a driver. Then click OK.


- Update:

A) Choose Update Driver.

B) Choose Browse my computer for driver software.

C) Choose Let me pick from a list of device drivers on my computer.

D) Choose Standard SATA AHCI Controller and click Next.

E) Restart your computer to take effect.


6. If nothing worked, I recommend you to get in contact with Asus to check for any hardware issue.




Best regards, 


Deivid A.  

Intel Customer Support Technician 


DeividA_Intel
Moderator
940 Views

Hello Rannoch85,  


  


Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   


  


Regards,  


Deivid A.  

Intel Customer Support Technician  


DeividA_Intel
Moderator
929 Views

 Hello Rannoch85,  


  


We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  


  


Regards,  


 

Deivid A.  

Intel Customer Support Technician  


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