Wireless
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AX200 bluetooth unavailable

flowingwings
Beginner
2,679 Views

Hi.

I bought an AX200 card, and downloaded and installed its wifi driver and Bluetooth driver. WiFi works well, but Bluetooth never works. 

At first, I downloaded those drivers from http://www.edup.cn/d/intel/ax200/ax200.zip, the official website that the shop gave me. The WiFi part was successfully recognized and was found in the device manager, but the Bluetooth part didn't show there. Then I ran BT_21.30.0_64_Win10.exe (included in the zip file I mentioned before) again and deleted the so-called Bluetooth program, and downloaded BT_21.90.2_64_Win10.exe from https://downloadcenter.intel.com/downloads/eula/29538/Intel-Wireless-Bluetooth-for-Windows-10?httpDo..., the official website from you Intel, and ran that program.  And I failed again. The Bluetooth still doesn't show in the device manager, even after I restarted my PC. I even tried to reinstall the card physically, but still failed to make Bluetooth available. I didn't find any similar problem in the Internet. 

Thanks for your help in advance. Sorry for any mistake or bad expression in my words. I'm not good at using English.

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1 Solution
Alberto_Sykes
Employee
2,654 Views

flowingwings, Since I have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


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4 Replies
flowingwings
Beginner
2,668 Views

Ok, I understand now. I inserted the line of the card into the motherboard wrongly.

IntelSupport
Community Manager
2,665 Views

flowingwings, Thank you for posting in the Intel® Communities Support.


Thank you very much for letting us know that information and for the detailed description of the problem, just to let you know we only provide support in English language so thanks again.


Just to confirm, I just wanted to check if the Bluetooth feature is working properly now with the Intel® Wi-Fi 6 AX200 and if you need further assistance with this matter?


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel 


Alberto_Sykes
Employee
2,655 Views

flowingwings, Since I have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


flowingwings
Beginner
2,649 Views

Sincerely thanks. I have solved my problem. It's simply my own mistake. 

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