Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Beginner
88 Views

AX200 cant connect to ax network

I have intel ax200 card and asus ax88u router. 

If i use mixed n/ac/ax mode it working in ac , if i change to ax only mode in the router i cant connect to network anymore. I can still see it but it says "cant connect to this network". 

0 Kudos
7 Replies
Highlighted
70 Views

Re:AX200 cant connect to ax network

zZKubiKZz, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance, we just wanted to confirm a few details about your system:

What is the model of the motherboard?

If this is a laptop, what is the model of it?

Is this a new computer?

Was it working fine before?

When did the issue start?

Did you make any recent hardware/software changes?

The wireless card, did you purchased it separately or did it came installed on the computer?

Which specific Windows* version are you using?

Does the problem happen at home or work environment?


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


0 Kudos
Highlighted
Beginner
53 Views

Re: Re:AX200 cant connect to ax network

I also contacted ASUS support and it is probably issue in router firmware(but dont know for sure due to slow support, and dont have any other ax devices to check)

It is not a new desktop pc. Most recent hardware change was a card installation. I bought card and router a few weeks ago and it works like that from the start. 

It doesnt work in ax even if antennas of card and router 50 cm close.  

I have ASUS Z370-G Gaming motherboard , Windows 10 64 bit 2004 19041.329 build.

 

 

0 Kudos
Highlighted
37 Views

Re:AX200 cant connect to ax network

zZKubiKZz, Thank you very much for providing that information.


Do you have the option to connect the computer to a different Router or Access Point?

Is the Bluetooth feature working?

Did you install the firmware update recommended by ASUS?

Did you purchase the Intel® Wireless card as a kit that includes antennas, brackets and the PCIe card, or you purchase all those components separately?

Please provide the SSU report:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility


I check the specifications of the Router and it does support the ax protocol, so, the problem might be related to the settings or even compatibility between the parts, which in that case we suggest to contact ASUS directly for them to verify if the Router is working with the optimal settings for the Wireless connection and if it is fully compatible with the Intel® Wireless card:

https://www.asus.com/us/Networking/RT-AX88U/specifications/

https://www.asus.com/support/


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


0 Kudos
Highlighted
Beginner
31 Views

Re: Re:AX200 cant connect to ax network

Yes i can connect to any non ax access point and to asus ax88u if its not in ax only mode. 

All other function except ax work fine both in card and router. 

I tried different firmware including that one that support sent me. 

AX200 card is an asus ax58bt kit. 

As i said earlier the problem might be in router firmware. I found some information that the problem like mine was solved "after some manipulation with router firmware in service center". 

At this moment i waiting for asus support after sending them info from the router.

 

0 Kudos
Highlighted
20 Views

Re:AX200 cant connect to ax network

zZKubiKZz, Thank you very much for sharing those details and the report.


Everything seems to be correct with the SSU report and the components being used.


Regarding purchasing the Intel® Wireless card as an ASUS kit, by any chance do you still have the box where it came in? If you do, please provide a picture of it or if it is possible a link so we can check the components that are included in the kit.


In reference to the firmware update of the Router, we understand that you are waiting for the response from ASUS support, so take your time in trying that, the thread will remain open and once you get the chance, please let us know the results.


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


0 Kudos
Highlighted
Beginner
19 Views

Re: Re:AX200 cant connect to ax network

I have that one - https://www.asus.com/ru/Networking/PCE-AX58BT/

Complectation like on pic except US hotline card.

0 Kudos
Highlighted
10 Views

Re:AX200 cant connect to ax network

zZKubiKZz, Thank you very much for for providing the picture.


Perfect, once you get the chance go ahead and install the firmware update of the Router and let us know the results so we can further assist you.


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


0 Kudos