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I had been experiencing slow internet on my laptop since its purchase earlier this year. As a fix I decided to replace the intel 8265 with the ax200. Installation went as planned, and I installed the intel drivers. Now my wireless is performing even worse. Speed test ranged from 8-20 Mbps. Any recommendations would be appreciated.
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I suggest that you try a clean install of the WLAN driver packages. Here is proper process for doing so:
- If you haven't already, download - but do not install just yet - the latest Bluetooth and WiFi drivers for your adapter. Here are links to these drivers: https://downloadcenter.intel.com/download/29876 and https://downloadcenter.intel.com/download/29849.
- Disable Internet access. Unplug Ethernet cable and/or disable wireless. Keep disabled until told to re-enable.
- From Apps & Features app, uninstall any instances of the Intel PROSet/Wireless Software and Intel Wireless Bluetooth. When prompted, choose to "Discard Settings".
- Manually shutdown and reboot your computer.
- In Device Manager > Network Adapters, check for entry for Intel Dual Band Wireless-AC 9560. If none, go to Step 8.
- Right click on the entry for your Intel Dual Band Wireless-AC 9560 and uninstall it., choosing to "Delete the driver software for this device".
- Go to Step 4.
- (Optional but recommended) Clean out all temporary files using the Windows Clean Disk tool. I recommend that you checkmark all categories offered, even if no files currently (so it leaves it set up for next invocation).
- (Optional but recommended) Clear each of your browsers' cache.
- Install the Bluetooth driver package.
- Install the Wireless driver package.
- Manually shutdown and reboot your computer.
- Enable Internet access.
- Test.
Hope this helps,
...S
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Thanks for the help. It did somewhat work. When I run a speed test I see speeds in excess of 100 Mbps, but something is just not right. When I open my gmail account for example it takes up to 30 seconds to load, which obviously just doesn't make sense.
Paul
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I just tried to download a file, and it is showing a download speed of 20Kb/s....
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Considering the revelations regarding Microsoft's responsibility for wireless connectivity issues (see: https://www.bleepingcomputer.com/news/microsoft/windows-10-kb4577063-update-fixes-internet-connectiv...), I would install the latest updates and then test again.
Just saying,
...S

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