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AX201 5 Mins Holding Time

LobangBoy
Beginner
576 Views

I go straight to the point...

1) Radius server using Microsoft NPS

2) 802.1x authentication

3) Windows 10/11

4) Happened to both new and old laptops (so unlikely caused by hardware failure)

5) Mainly happen to my Thinkpad T490 and T14 laptops with Intel AX201 wifi adapters. T14 is the latest procurement which is supposed to replace T490.

Problem description:

Whenever affected laptops boot up in the morning, the wifi icon become disconnected. The user can either reboot laptop or click on "Connect" button manually to get connected again. Otherwise, users just have to wait for 5 mins for wifi to get connected again. Don't ask me why 5 mins. 

Event Viewer shows (in sequence):

1) Wireless security failed.

Reason: 802.1x authentication did not complete within configured time
Error: 0x5B4

2) Wireless network is blocked due to connection failure.

Failure Reason:802.1x authentication did not complete within configured time
Length of block timer (minutes): 5

3) WLAN AutoConfig service failed to connect to a wireless network.

Failure Reason:802.1x authentication did not complete within configured time
RSSI: -37

Troubleshoot steps done but did not resolve the issue:

1) Updated AX201 driver to latest 20.60.1.2.

2) Upgraded the BIOS to latest firmware version.

3) Disabled Power Management on AX201 in Device Manager.

4) Reinstalled OS.

As mentioned, strangely this issue mostly happened on AX201 adapter. Other models of wifi adapters don't seem to have this issue.

Kindly help as I am going to procure more T14 laptops which will come with AX201 too.

 

 

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4 Replies
ACarmona_Intel
Moderator
502 Views

Hello LobangBoy,


Thank you for posting in our communities.


Please check your device manager to see if there are any error messages. 


How to check the device manager to see if there are any error messages:


Device Manager > Network Adapters > Double-click on Intel Wi-Fi 6 AX201 and check the error code and error description in the General tab. 


Then, please share the error message with us. 

 

Furthermore, have you made any changes to the device before the issue occurred? The queries that I am asking will help us quickly isolate the issue.


We look forward to your response!


Best regards,

Carmona A.

Intel Customer Support Technician


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ACarmona_Intel
Moderator
418 Views

Hello LobangBoy,


We are checking in with you to see if you already have the answers to our questions so we can further isolate our issue.


Thank you, and have a great day!


Best regards,

Carmona A.

Intel Customer Support Technician


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ACarmona_Intel
Moderator
392 Views

Hello LobangBoy,

 

Again, we are checking in with you to see if you already have the answers to our questions so we can further isolate our issue.

 

Thank you, and have a great day!

 

Best regards,

Carmona A.

Intel Customer Support Technician


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ACarmona_Intel
Moderator
392 Views

Hello LobangBoy,


We have not heard back from you, so we will close this enquiry now. If you need further assistance, please submit a new question, as this thread will no longer be monitored.


Thank you so much for your understanding.


Best regards,

Carmona A.

Intel Customer Support Technician


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