AX201 Buffering Issue when Playing Video on Windows 11

[holymountain]

Hello,

I have an issue where if my wireless card is on, I have to wait about 30 seconds for a video to start playing. This happens across all browsers (Firefox, Chrome, Edge) and all video sites (youtube, reddit, twitter, sharepoint). Any notification that makes an audible sound in another browser tab (like FaceBook's Messenger) will pause the video and I wait again for it to start playing. This happens at both work and home, which are both high-speed, low-latency networks. My home network is gigabit and I pull about 400mbps over wifi.

If I'm connected via Ethernet, the problems still happens only if the card is still turned on via Windows 11. Once I turn it off, videos load instantly. It's almost acts like a buffering issue, but it happens regardless of speed/latency, and even on short videos that are fully loaded in the browser. This just started the other day and I'm at my wits end trying to figure it out. The "buffering" even happens on 144p videos.

I've updated to the newest driver (22.110.1.1) and the problem persists. Thank you for any help.

[DeividA_Intel]

Hello holymountain,  

Thank you for posting on the Intel® communities. I understand you are having issues with your Intel® Wi-Fi 6 AX201

In order to better assist you, please provide the following:  

1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  

• Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html  
• Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".  
• To save your scan, click Next and click Save.  

2. Is this the original adapter that came pre-installed on your computer or did you change/install the adapter to this one?   

3. Did the wireless adapter work properly before? When did the issue start?

4. Are you using a laptop or desktop computer?

5. Have you used Windows 10 before? If so, did you notice the issue on Windows 10?

Regards,  

Deivid A. 

Intel Customer Support Technician 

[DeividA_Intel]

Hello holymountain, 

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello holymountain, 

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  

Regards,  

Deivid A.  

Intel Customer Support Technician