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ThiloLangbein
Beginner
88 Views

AX201 connection drops

We have frequent wifi disconnections from our computer (with AX201) to our access point (AVM FritzBox 7490) in 5 GHz. Other wifi devices work well at this location.

It seems that other wifi devices nearby also disconnect, if the AX201 disconnects.

Any ideas about?

0 Kudos
5 Replies
David_G_Intel
Moderator
63 Views

Hello ThiloLangbein

  

Thank you for posting on the Intel️® communities.  Please share with us the following information:

  • What wireless card do the other systems have?
  • Does it also have Bluetooth problems?
  • When did it start to happen?
  • Do you remember if this issue happened after a new OS update or Wireless driver update?
  • Is this a laptop or desktop system?
  • Is this issue happening at home, office environment or both?
  • Is this a new computer?
  • What OS version are you using?
  • Is this the original adapter that came pre-installed in your system or have you changed/installed a new adapter recently?
  • Did you check if this problem occurs on different networks?
  • What steps do you take to reproduce your issue?
  • Were you able to have you wireless connection in a normal/expected performance before?
  • Have you installed any recent software or hardware in your system?
  • Did you test different driver versions for testing?
  • Did you reboot your access-point already? 

 

Regards, 

David G 

Intel Customer Support Technician


ThiloLangbein
Beginner
55 Views

It has bluetooth as well, but it's currently not use.
It's a Lenovo ThinkCentre M70q with a fresh 20H2 installation. I have only one wifi network available for usage.
I updated intel wifi driver to the latest version.
If I restrict WIFI to version 5 only, connection is stable.

David_G_Intel
Moderator
44 Views

Please provide the Intel® System Support Utility (Intel® SSU) report

  • Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows
  • Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".  
  • Click on the menu where it says "Summary" to change to "Detailed View".  
  • To save your scan, click on "Next", then "Save".  


Regards, 

David G 

Intel Customer Support Technician


David_G_Intel
Moderator
15 Views

Were you able to check the previous post?  

Let us know if you still need assistance.   

  

Best regards,  

David G.   

Intel Customer Support Technician 


ThiloLangbein
Beginner
10 Views

SSU log is attached.

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