AX211 802.1x EAP reauthentication failing

[cvinje]

I am experiencing issues with multiple devices not responding during re-authentication. This is only an issue on the SSID using EAP. Regular 802.1x and PSK work without issue. Initial authentication is fine. When the re-authentication process occurs the client stops responding and the user needs to manually reconnect to the SSID. This has been experienced across both a Cisco Aironet and Meraki environment.

Devices used all with AX211 adapters:

Dell Inspiron 5420

Dell Latitude 5430

Dell Latitude 5530

Dell Latitude 5540

Driver versions tested:

22.200.2.1

22.250.0.4

This issue looks to be almost exactly the same as this post with only the adapter being a different model

https://community.intel.com/t5/Wireless/AX201-AX210-not-working-with-WPA2-Enterprise-Radius-under/td-p/1383756

[Alberto_R_Intel]

cvinje, Thank you for posting in the Intel® Communities Support.

We are sorry to hear about this issue and we will be more than glad to assist you with this matter. 

In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

Are those new computers?

Were they working fine before without showing the reauthentication failing issue that you are describing?

If yes, when did the issue start?

Did you make any recent hardware/software changes that might cause this problem?

The wireless cards, were they purchased separately or did they come installed on the computers?

Does the problem happen at home or in the work environment?

Please attach the SSU report, from at least one of the computers in question, so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

 Any questions, please let me know.

 Regards,

Albert R.

Intel Customer Support Technician

[cvinje]

These are new laptops and the issue has always been present for them. They were first deployed several months ago. The wireless card is OEM to Dell. I am not aware of the issue happening at the users home but then again I highly doubt they are using Enterprise auth. Like I mentioned before though, we have seen this issue at 2 different offices with 2 different wireless infrastructures. Please see the SSU report attached.

[Alberto_R_Intel]

cvinje, Thank you very much for providing that information and the SSU report.

Based on the information shown in the SSU document and as you mentioned, we can confirm that the wireless driver version currently installed on your computer is 22.250.0.4.

It is important to mention that we always recommend to install the wireless driver provided by the manufacturer of the computer, since that driver was heavily customized by them to work with your specific platform. I looked on Dell's website and the latest wireless driver version they have available is 22.250.0.4, A35, which is the one currently installed:

https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=vtn7j&oscode=wt64a&productcode=latitude-15-5530-laptop

There is a new Intel® wireless driver we have available, version 23.10.0.8. Please try a clean installation of that driver following the instructions in the links below:

https://www.intel.com/content/www/us/en/download/19351/windows-10-and-windows-11-wi-fi-drivers-for-intel-wireless-adapters.html?wapkw=ax211

https://www.intel.com/content/www/us/en/support/articles/000022173/wireless.html

We also recommend to get in contact directly with Dell Support to make sure the latest BIOS version is currently installed on your machine or, if necessary, to gather the instructions on how to update it:

https://www.dell.com/support/home/en-us

Once you get the chance, please let us know the results.

Regards,

Albert R.

Intel Customer Support Technician

[aghalib]

followed the procedure and did clean install of drivers. after installing new drivers, issue was persisting more frequent than before (SSU logs attached).

then I installed latest BIOS available for the laptop and rebooted the laptop. After BIOS update, I had to re-login once again after getting authenticated and then after its stable. (SSU logs attached of post Drivers and BIOS update).

Looks the reconnect issue reduced but not solved completely. (It is asking 1 time after successful auto authentication).

Regards,

Ghalib A 

[Alberto_R_Intel]

Hello cvinje, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

aghalib, Thank you for posting in the Intel® Communities Support.

Please submit your inquiry on a new thread, the reason for this is that every scenario is different even if the same product is being used, so for us to better assist you and in order to try to fix the problem, please submit a new thread:

https://communities.intel.com/community/tech

Let me apologize for any inconvenience.

Regards,

Albert R.

Intel Customer Support Technician

[aghalib]

Hi Albert R,

CVinje and me are working on same issue. the result / logs posted by me are for same problem which Cvinje is talking about.

[Alberto_R_Intel]

Hi aghalib, Thank you very much for clarifying those details.

In that case, I will do further research on this matter to try to find a possible solution for this scenario. As soon as I get any updates, I will post all the details on this thread.

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello aghalib, I just received an update on this matter.

While we are still working on this scenario, we just wanted to confirm if you can share the following logs:

Windows event viewer:

1. OS- WLAN Auto-Config log, the .evtx file (clear previous log before reproducing issue), save all events log without filter.
2. OS- Wireless ETW log, the .cab file <--The ETW .cab log automatically collects WLAN Auto-Config log

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello aghalib, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello aghalib/ CVinje, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.

Regards,

Albert R.

Intel Customer Support Technician