AX411 Intel Connectivity Software: No IPCS Hardware was detected

[ssj92]

I am trying to install the Intel Connectivity Performance Suite but keep getting an error says: No IPCS hardware was detected.

I have 12th-Gen Intel Core i7 12700H CPU

AX411 Wi-Fi Card with latest drivers installed

Latest Intel Management Engine installed 

Latest Windows 11 build installed 

What am I missing?

Thanks 

[Steven_Intel]

We would like to know if you were you able to check the previous post.

Let us know if you still need assistance.

Best regards,

Steven G.

Intel Customer Support Technician.

[Steven_Intel]

Hello Saltgrass,

Since the Intel® Core™ i9-13900HK Processor was designed for mobile devices, this change would not be possible/supported on a desktop system.

Also, the software is available for some specific vPro or Evo devices, identified with a sticker on it.

Best regards,

Steven G.

Intel Customer Support Technician.

[Saltgrass]

Thanks for the reply Steven, I have given up on my Desktop but tried looking for a Dell System that had the Intel vPro, Design by EVO sticker but I cannot seem to find one. 

Maybe when the new mobile processors come out, there will be some available.  Too bad Dell does not seem to have a search filter for this capability.

Take care,

Clark

[Steven_Intel]

@Saltgrass we recommend you contacting Dell support to find out which devices are Intel vPro or Intel EVO.

@ssj92 Since we have not received a response from you, we will proceed to close this thread.

Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.  

Best regards,

Steven G.

Intel Customer Support Technician.

[Ray_Lei]

Having the same issue on Dell OptiPlex plus 7010.

Already collected system information by using SSU, please help to check it.