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sKS001
Beginner
124 Views

After Windows 10 April update, WLAN adapter missing, even not hidden in deveice manager, cannot reinstall, error message : "This product cannot support downgrading from version 18.20.0.0696 to version 15.05.1000.1411."

This product cannot support downgrading from version 18.20.0.0696 to version 15.05.1000.1411. Please uninstall the product and try again or contact the product vendor. even after uninstalling the ProSet/Wireless Software, getting the same again. Please support.

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5 Replies
AlHill
Super User
59 Views

Download, run, and ATTACH (using the paperclip under the toolbar) the results of this utility:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Doc

n_scott_pearson
Super User Retired Employee
59 Views

Microsoft strikes again!

 

Try the following:

 

  1. Download a fresh copy of the latest Bluetooth and Wireless driver packages.
  2. Disconnect completely from Internet. Unplug Ethernet cable and/or disable Wireless.
  3. From Apps & Features, uninstall the existing Bluetooth and Wireless packages.
  4. Reboot, keeping Internet disconnected.
  5. From Device Manager, if Intel Bluetooth and Intel Wireless Adapters are not present, go to Step 8.
  6. Uninstall the Bluetooth and/or Wireless Adapters (add checkmark to delete all associated software).
  7. Go back to Step 4.
  8. Install the latest Bluetooth driver package.
  9. Install the latest Wireless driver package.
  10. Reboot.
  11. Reconnect Internet.
  12. Test.

 

Hope this helps,

...S

 

sKS001
Beginner
59 Views

@Al.Hill and n.scott.pearson

Thank you for the support. Issue not yet solved.

 

wifi adapter model Intel(R) Centrino(R) Wireless-N 1000 having compatibility issues. no driver update available.

 

 

AlHill
Super User
59 Views

Again, download, run, and ATTACH (using the paperclip under the toolbar) the results of this utility:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Doc

n_scott_pearson
Super User Retired Employee
59 Views

Centrino? Wireless-N 1000? OMG! You should have mentioned that in your original problem statement. That changes everything. We're talking a nine year old relic. Ancient technology that was long ago discontinued. The latest driver packages do not support this card. No wonder you had this bizarre error. You need to stick with the legacy driver packages.

 

Sorry, reality bites,

...S