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An exclamation mark appears in the AX200 driver and cannot be used

mingfh
Beginner
572 Views

The motherboard uses WIN10 system, PCIEX8 transfers 10 sets of PCIEX1 signals through PCIE router. Now when using AX200 network card, the driver has an exclamation mark and cannot be used. The same set of signals can be used normally with 8265.

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4 Replies
JosueO_Intel
Moderator
555 Views

Hello mingfh, 

 

Thank you for posting on the Intel communities. In order to have a better understanding of the issue, please share with us the following information: 


  1. Is this the original wireless adapter of the system?
  2. Is this a desktop or a laptop?
  3. Was it working before? If yes, when did the issue start happening?
  4. Have you reported this issue with the OEM?
  5. Which error code do you get on the device manager? In order to know, please open the device manager, go to the network adapter, right-click on it, and select properties.


Also, please download and install the Intel System Support Utility (Intel SSU):

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 

Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View". Click on the menu where it says "Summary" to change to "Detailed View".  

Click on "Next", save the report and attach it to your response.



Regards, 


Josue O.  

Intel Customer Support Technician



JosueO_Intel
Moderator
498 Views

Hello mingfh,

 

We have a private message from you with the report and some other information, I will post the message here in case other community members are following this thread:


Message from mingfh:  

"8625 and AX200 are now PCIE signals transferred from the same router, 8625 can be used, AX200 cannot be used"

 

Please remember to keep posting here so that fellow community members can have access to all the posts and in case they want to participate, they can have all the conversations and be able to share their knowledge.

 

Also, remember to answer the questions in the previous post, this will allow us to have a better understanding of the issue and be able to assist you in the best way possible.

 

Regards,

 

Josue O. 

Intel Customer Support Technician


JosueO_Intel
Moderator
405 Views

Hello mingfh, 

 

Were you able to check the previous post?  

Let us know if you still need assistance. 


Regards, 


Josue O.  

Intel Customer Support Technician


JosueO_Intel
Moderator
377 Views

Hello mingfh, 

 

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored. 


Regards, 


Josue O.  

Intel Customer Support Technician


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