Wireless
Issues related to Intel® Wireless Adapters and technologies
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An exclamation mark appears in the AX200 driver and cannot be used

mingfh
Beginner
462 Views

The main board adopts WIN10 system, PCIEX8 converts 10 groups of PCIEX1
signals through PCIE router (ASM2824). When using the AX200 network
card, the driver has an exclamation mark and cannot be used. The same
set of signals can be used normally in 8265. the motherboard is a
desktop computer. It is an INTEL original M2 wireless network card. It
can be used normally when placed on the motherboard's native PCIEX1. The
device manager-network adapter reports error code 10 and the device
cannot be started. Many times today, I tried to uninstall the network
card, occasionally Once the installation is successful, the WIFI can be
found, and the next attempt still fails to start, and an exclamation
mark appears in the driver,The following attachment is the log viewed by SSU software,In addition, why can't I reply to intel and need to create a topic again?

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3 Replies
DeividA_Intel
Moderator
411 Views

Hello mingfh,  

  


Thank you for posting on the Intel® communities.   

  


In order to better assist you, please provide the following:  



1. What is the brand and model name of the motherboard? The report does not show that information.

2. What is the brand and model name of the router> Can you send a link for the product?

3. The report shows 2 wireless cards (AX200 and AC-8265). Are you using both in the same motherboard or only one of them?

4. Does the "code 10" only appear with the AX200 card or also with the AC-8265?

5. Was the Intel® Wi-Fi 6 AX200 (Gig+) working before? If so, when did the issue start?

6. Can you take a picture of the error code at the device manager?

7. Have you checked with the motherboard manufacturer for instructions? 




Regards,  


Deivid A.  

Intel Customer Support Technician  


DeividA_Intel
Moderator
368 Views

Hello mingfh,  


  

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   


  

Regards,  


Deivid A.  

Intel Customer Support Technician  


DeividA_Intel
Moderator
326 Views

Hello mingfh, 


  

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.    


  

Regards,  


Deivid A.  

Intel Customer Support Technician  


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