Thank you for posting on the Intel ® communities.
First I would like to know exactly what the issue is, Are you having problems with the wireless connectivity? Do you have problems browsing the internet or downloading other files or specifically that one? What Intel product do you have? Also, please provide me with an System Support Utility report, this report can be generated from our tool, you can refer to the link below so you can download it:
Make sure to attach the created report to this thread.
Intel Customer Support Technician
Under Contract to Intel Corporation