Anyone getting this Bluetooth error with the new driver? (NUC5PPYH)

cyborg · ‎10-03-2015

BT_Win10_64_17.1.1529.1620.exe seems to work fine.

But with Wireless_Win10_64_18.12.4.exe - I get this error:

"This device cannot start. (Code 10)

STATUS_DEVICE_POWER_FAILURE"

If I reinstall the previous version, 17.1.1529.1620, then everything seems fine again.

File name: https://downloadcenter.intel.com/downloads/eula/24268/Bluetooth-Intel-Bluetooth-drivers-for-Intel-NUC?httpDown=https://downloadmirror.intel.com/24268/eng/BT_Win10_64_18.1.1535.1946.exe BT_Win10_64_18.1.1535.1946.exe

Version: 18.1.1535.1946 (Latest)

Date: 09/29/2015

Size: 8.41 MB

Language: English

Operating Systems: Windows® 10, 64-bit

https://downloadcenter.intel.com/download/24268/Bluetooth-Intel-Bluetooth-drivers-for-Intel-NUC Download Bluetooth: Intel® Bluetooth drivers for Intel® NUC

NUC: BOXNUC5PPYH

HDD: Western Digital 750 GB WD Black SATA III 7200 RPM WD7500BPKX

RAM: Kingston 8GB 1600MHz DDR3L (PC3-12800) 1.35V Non-ECC CL11 SODIMM KVR16LS11/8

OS: Windows 10 x64

TKASK · ‎10-04-2015

Yes same here!!!! And also i'm not able to install any of downloaded drivers because all the drivers are already installed from windows 10 itself!

rshai2 · ‎10-04-2015

Can you please help me out to have software of intel proset for wired connection version 8.2.1.0 for windows 2000 OS

cyborg · ‎10-05-2015

Whoops. Correction:

"But with Wireless_Win10_64_18.12.4.exe - I get this error:"

Should be:

"But with BT_Win10_64_18.1.1535.1946.exe - I get this error:"

Sorry, I copied the wrong file name.

Also, it would be nice to get confirmation from Intel that this is a driver issue and not a problem with my NUC.

I would think the hardware is fine, as the previous version of the driver seems to operate without issue.

But it's also not impossible that a newer version of a driver can expose an underlying hardware issue.

(It would also be nice to know, if this is a driver issue, that this driver won't be pushed onto my NUC through windows update.)

Lastly, I would post a link to the old version, found on another site (SHA-1 matches), but I'm not sure if that is permitted.

The original link seems to be gone:

https://downloadmirror.intel.com/24268/eng/BT_Win10_64_17.1.1529.1620.exe https://downloadmirror.intel.com/24268/eng/BT_Win10_64_17.1.1529.1620.exe

My original file from the Intel site:

File: BT_Win10_64_17.1.1529.1620.exe

CRC-32: 38f95fa4

MD4: 0780ae729113e3106498a9de06dded25

MD5: 3794b81fbcfc98d725947020f2622cc3

SHA-1: 210b984b344750cdc79a98931222739edadf53a6

SGass1 · ‎10-06-2015

Hi,

I get the same error after installing Bluetooth driver 18.1.1535.1946.

I do have an Intel NUC NUC5i5RYH.

Also I do have an issue with the latest Wi-Fi driver: I even cannot start the setup, it just nothing happens - Intel Wi-Fi driver version 18.12.4 - anyone has the same?

Thanks

TKASK · ‎10-06-2015

I have the same problems!I hope there will be updated drivers!

cyborg · ‎10-06-2015

Sevi: "Also I do have an issue with the latest Wi-Fi driver: I even cannot start the setup, it just nothing happens - Intel Wi-Fi driver version 18.12.4 - anyone has the same?"

Yes, I hadn't even noticed until I used the Intel® Driver Update Utility http://www.intel.com/p/en_US/support/detect Intel® Driver Update Utility

The v18 driver seems to do nothing. My Wi-Fi driver version is v17 something.

Cesar_B_Intel · ‎10-06-2015

Hello cyb0rg,

You may try this drivers https://downloadcenter.intel.com/download/25405/Bluetooth-Intel-Bluetooth-drivers-for-Intel-NUC Download Bluetooth: Intel® Bluetooth drivers for Intel® NUC and https://downloadcenter.intel.com/download/24268/Bluetooth-Intel-Bluetooth-drivers-for-Intel-NUC Download Bluetooth: Intel® Bluetooth drivers for Intel® NUC

Please let me know if issue persists.

Regards,

Caesar B.

cyborg · ‎10-07-2015

The first link which has https://downloadcenter.intel.com/downloads/eula/25405/Bluetooth-Intel-Bluetooth-drivers-for-Intel-NUC?httpDown=https://downloadmirror.intel.com/25405/eng/BT_Win10_64_17.1.1532.1814.exe BT_Win10_64_17.1.1532.1814.exe seems to install fine without any errors in device manager.

The second link which has https://downloadcenter.intel.com/downloads/eula/24268/Bluetooth-Intel-Bluetooth-drivers-for-Intel-NUC?httpDown=https://downloadmirror.intel.com/24268/eng/BT_Win10_64_18.1.1535.1946.exe BT_Win10_64_18.1.1535.1946.exe installs but produces this error in device manager:

"This device cannot start. (Code 10)

STATUS_DEVICE_POWER_FAILURE"

BTW, The http://www.intel.com/p/en_US/support/detect Intel® Driver Update Utility says to update to the second, non-working driver (https://downloadcenter.intel.com/downloads/eula/24268/Bluetooth-Intel-Bluetooth-drivers-for-Intel-NUC?httpDown=https://downloadmirror.intel.com/24268/eng/BT_Win10_64_18.1.1535.1946.exe BT_Win10_64_18.1.1535.1946.exe).

(It also recommends updating to the (18.12.4) non-installing WiFi driver, but perhaps that should be in its own topic.)

SGass1 · ‎10-08-2015

Hi,

The https://downloadcenter.intel.com/downloads/eula/25405/Bluetooth-Intel-Bluetooth-drivers-for-Intel-NUC?httpDown=https://downloadmirror.intel.com/25405/eng/BT_Win10_64_17.1.1532.1814.exe BT_Win10_64_17.1.1532.1814.exe seems to work and was released on 6.10.2015. The 18.1.1535.1946 seems to be gone from the Download site.

For the Wi-Fi I will open another thread.

Thx.

Cesar_B_Intel · ‎11-08-2015

Hello cyb0rg,

I am glad to hear https://downloadcenter.intel.com/downloads/eula/25405/Bluetooth-Intel-Bluetooth-drivers-for-Intel-NUC?httpDown=https://downloadmirror.intel.com/25405/eng/BT_Win10_64_17.1.1532.1814.exe Bluetooth: Intel® Bluetooth drivers for Intel® NUC is working fine. Please let me know if issue was solved.

LGasp1 · ‎11-01-2015

Hi

Getting the same error on a NUC 5i7RYH, windows 10-64bit, download and installed the latest driver: BT_Win10_64_17.1.1532.1814, tried every solution posted here and the device still gives error STATUS_DEVICE_POWER_FAILURE.

Help needed

Cesar_B_Intel · ‎11-08-2015

Hello Gaspar,

Please try uninstalling current Bluetooth* driver and install this one https://downloadcenter.intel.com/download/25310/Wireless-Intel-Wireless-adapter-drivers-for-Intel-NUC Download Wireless: Intel® Wireless adapter drivers for Intel® NUC

Regards,

Caesar B.

LGasp1 · ‎11-09-2015

Thanks Cesar, problem partially solved. The error (exclamation point) in the device manager is missing , but the bluetooth still doesn't work.

The device manager window flickers (seems like a refresh procedure) and I can't find the bluetooth device next to the Dual band wireless and the ethernet connection, is it supposed to be there?

The devive manager window:

https://onedrive.live.com/redir?resid=FD1DF3C3BF4F742C!42425&authkey=!ANMFzSf-Z_bfn4s&v=3&ithint=photo%2cpng https://onedrive.live.com/redir?resid=FD1DF3C3BF4F742C!42425&authkey=!ANMFzSf-Z_bfn4s&v=3&ithint=photo%2cpng

Regards-Gaspar

Cesar_B_Intel · ‎11-10-2015

Hello Gaspar,

Could you please uninstall current driver and try https://downloadcenter.intel.com/download/25405/Bluetooth-Intel-Bluetooth-drivers-for-Intel-NUC Download Bluetooth: Intel® Bluetooth drivers for Intel® NUC

Please let me know the results.

Regards,

Caesar B.

JB11 · ‎11-11-2015

Thank you for posting this issue, it helpend me to find a functioning driver.

Cesar_B_Intel · ‎11-13-2015

Hello All,

I am glad to hear your we able to find a functioning driver after following our recommendations.

Regards,

Caesar B.

SMigu · ‎03-21-2016

I have just bought an ASUS GL552VW and I have the same problema with the Bluetooth

Este dispositivo no puede iniciar. (Código 10)

STATUS_DEVICE_POWER_FAILURE

My driver is 18.1.1539.2349

I add a picture with showing the problema.

I cannot install the old driver which you mention above because Windows says it cannot install old drivers. What can I do? Any suggestion?

EstebanA_C_Intel · ‎03-22-2016

Hola, SergioMT:

En este caso, los controladores que es recomendado utilizar son los siguientes: http://www.asus.com/ROG-Republic-Of-Gamers/ROG-GL552VW/HelpDesk_Download/ http://www.asus.com/ROG-Republic-Of-Gamers/ROG-GL552VW/HelpDesk_Download/

Para más información el mejor camino para seguir seria solicitar soporte del fabricante del producto (Asus en este caso).

Gracias,

Esteban C

SMigu · ‎03-22-2016

Gracias por responder Esteban.

Sí esos son los drivers que use y que Asus me recomendó cuando les dije sobre el error pero no se resolvió. La imagen que puse en el anterior muestra el error aun después de haberle instalado los últimos drivers. Yo pienso que puede ser un problema del Driver, porque es exactamente el mismo fallo que aparecía en este hilo. Existe claro la opción que fuera el chip de Intel estuviera dañado. ¿Habría alguna manera de saber si el problema es del driver o un problema físico del dispositivo de bluetooth? Preferiría asegurarme antes de perder de vista mi portátil por tiempo indefinido que realmente es un daño del chip y no de drivers.

Muchas gracias.

EstebanA_C_Intel · ‎03-23-2016

Hola, SergioMT:

Acá lo recomendado seria actualizar todos los controladores del computador, también instalar todas las actualizaciones de Windows.

Luego de esto, ingresar al administrador de dispositivos, click derecho en el dispositivo, desinstalar el driver, luego deshabilitarlo.

Si pierde visibilidad del mismo, ir al botón "Scan for hardware changes" el dispositivo debe aparecer como desconocido.

Luego de realizar esto, instalar los drivers y probar el comportamiento del mismo.

Gracias,

Esteban C