Anyone getting this Bluetooth error with the new driver? (NUC5PPYH)

[cyborg]

BT_Win10_64_17.1.1529.1620.exe seems to work fine.

But with Wireless_Win10_64_18.12.4.exe - I get this error:

"This device cannot start. (Code 10)

STATUS_DEVICE_POWER_FAILURE"

If I reinstall the previous version, 17.1.1529.1620, then everything seems fine again.

File name: https://downloadcenter.intel.com/downloads/eula/24268/Bluetooth-Intel-Bluetooth-drivers-for-Intel-NUC?httpDown=https://downloadmirror.intel.com/24268/eng/BT_Win10_64_18.1.1535.1946.exe BT_Win10_64_18.1.1535.1946.exe

Version: 18.1.1535.1946 (Latest)

Date: 09/29/2015

Size: 8.41 MB

Language: English

Operating Systems: Windows® 10, 64-bit

https://downloadcenter.intel.com/download/24268/Bluetooth-Intel-Bluetooth-drivers-for-Intel-NUC Download Bluetooth: Intel® Bluetooth drivers for Intel® NUC

NUC: BOXNUC5PPYH

HDD: Western Digital 750 GB WD Black SATA III 7200 RPM WD7500BPKX

RAM: Kingston 8GB 1600MHz DDR3L (PC3-12800) 1.35V Non-ECC CL11 SODIMM KVR16LS11/8

OS: Windows 10 x64

[Cvija]

Buenas sergio, hoy he recibido el mismo modelo de portátil y me he encontrado con el mismo problema, la solución ha sido bajarme los dos drivers que hay en la web de asus para el bluetooth de intel y primero ejecutar el mas reciente y decirle que lo desinstale (pues de otra forma no podríamos instalar el anterior, que es el que no da problemas) y acto seguido instalar el mas antiguo que a mi me ha funcionado a la primera. Espero que solucione tu problema!

ACTUALIZACION: He visto que en la propia pagina de soporte de intel hay un driver más actualizado que también funciona sin problemas: https://downloadcenter.intel.com/download/25840/Intel-PROSet-Wireless-Software-for-Bluetooth-technology-for-Windows-10 Download Intel® PROSet/Wireless Software for Bluetooth® technology for Windows® 10

[SMigu]

Muchas gracias orochi_iory por tomarte la molestia de escribir !! acabo de instalar el nuevo driver de Intel que indicabas en tu post y el bluetooth ya funciona perfectamente!!!

Menos mal no mande el portátil al servicio de reparaciones. Buen trabajo la gente de Intel actualizando los drivers.

[EstebanA_C_Intel]

Hola:

Gracias orochi_iory por el controlador dado para este problema es realmente apreciado.

Si alguna otra duda o consulta esta presente, no dude en contactarnos de vuelta.

Saludos,

Esteban C

[Vijay_B_Intel]

Hi,

Summary:

Intel Wireless Bluetooth driver not working after updating driver:

"This device cannot start. (Code 10)

STATUS_DEVICE_POWER_FAILURE"

Cannot get Bluetooth settings from the search button in windows 10 anymore

Microsoft Bluetooth LE enumerator missing from device manager

I bought a Windows 10 system and my Bluetooth headset was not working with it. So, I restarted the Services-> Bluetooth support services and restarted my computer. I went to device Manager and could see Intel Wireless Bluetooth driver working with Microsoft Bluetooth LE enumerator showing up.

I updated the driver to the latest as per the Intel Driver update utility. I followed up with this thread and installed the driver as mentioned in this thread Installed https://downloadmirror.intel.com/25405/eng/BT_18.16.1_64_Win10.exe BT_18.16.1_64_Win10.exe and it still gave the error.

At least the old factory installed Bluetooth driver on the HP Envy machine was functioning but the new installed device driver is causing the issue. I have googled but cannot seem to find the old device driver with the factory installed HP ENvy that worked.

I had also started the Bluetooth Handsfree service under Services to get my bluetooth headphones to work but I have turned that off for now.

I have tried installing the following device driver updates:

18.40.0 3/10/16

18.16.1 - 3/30/16

18.16.1.64 -

TIA,

Vijay

[EstebanA_C_Intel]

VijayBalakrishnan:

Did you check if your adapter was present in the list "Only the following list of wireless adapters are supported:"? https://downloadcenter.intel.com/download/25840/Intel-PROSet-Wireless-Software-for-Bluetooth-technology-for-Windows-10 Download Intel® PROSet/Wireless Software for Bluetooth® technology for Windows® 10

What is the model of your device? Together we can search for different drivers to be tested with this.

I look forward to hearing from you.

Regards,

Esteban C

[hlam]

Esteban, Intel,

I am at my wit's end. The bluetooth on my Intel AC-7265 is not working and I have the exact same problem as Sergio MT above where get this error on my Intel Wireless Bluetooth device properties:

This device cannot start. (Code 10)

STATUS_DEVICE_POWER_FAILURE

I've tried all the methods you've mentioned previously, including the installation of the latesthttps://downloadcenter.intel.com/download/26067/Intel-PROSet-Wireless-Software-for-Bluetooth-technology-for-Windows-10?v=t Intel bluetooth drivers . I've uninstalled the device several times, but it comes back with the same error. I've restarted my PC, no change. I've installed updated 7265 drivers, no change. I've re-installed everything as an administrator, no change.

I can't find a way to solve this problem. The WIFI on the AC7265 works perfectly but I don't understand why the bluetooth has so many issues.

Please help!

[idata]

Hi, HLAM_SF:

Thank you for your answer.I will further investigate this matter, try to replicate it and further research.I will keep you posted.Regards,Esteban C

[hlam]

Thanks Esteban. I still cannot get my intel bluetooth working.

It's incredibly frustrating. Looking forward to your help

[hlam]

Hello Esteban - any updates on your research?

[idata]

Hello, All:

We are currently working on this matter, as soon as we get our findings, will let you know.Thank you,Esteban C

[MClaw]

Im having the same issues after updating to Win10 anniversary edition. My bluetooth driver no longer works and rolling back to a previous version wont let me connect any devices. I have a gigabyte motherboard with a 6700k. I get

This device cannot start. (Code 10)

STATUS_DEVICE_POWER_FAILURE

please help, Ive tried everything I could find online.

[idata]

Hello, aclaw4u:

Thank you for letting us know about this, for the configuration you have, it'd be better to get in touch with the manufacturer of the motherboard you have, in order to report the issue to them.Regards,Esteban C

[idata]

Hello, Peers:

I tried to replicate this with one of our NUCs and the Anniversary update.

The outcome, I was not able to replicate the error message received from your end.

Just want to double check, which are the devices you are trying to connect via Bluetooth?

Additionally, I added the notes taken from the tests performed for you to have a good overview of the scenario we had here.

Regards,

Esteban C

[Ronny_G_Intel]

Hi aclaw4u,

Are you reporting this issue on a Gigabyte* motherboard running a http://ark.intel.com/products/88195/Intel-Core-i7-6700K-Processor-8M-Cache-up-to-4_20-GHz Intel® Core™ i7-6700K Processor (8M Cache, up to 4.20 GHz)?

If yes, this community thread is for a NUC5PPYH. Can you confirm? If yes, have you contacted the motherboard manufacturer?

Thanks,

Ronny G

[idata]

Peers:

I would like to check if you were able to reach out Gigabyte* for the Bluetooth issue.Please let me know.Regards,Esteban C

[idata]

Hello,

Just wanted to double check if you were able to reach mobo's manufacturer?Please keep me posted.Regards,Esteban C

[JRumm]

I have the same problem, I've given up because nothing seems to fix it, I've tried everything in this thread, if something new comes up, let me know.

[idata]

Hello Sorinsnow ,

I am sorry to hear you are facing this issue!Would you please provide me the Intel SSU report from your system? This report gathers up all relevant information that can assist us to find a possible fix for this issue.How can you get the report?

-Access: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

-Download the utility-Scan your system with the utility-Export the report (hit next and then save) and attach it to your answer with the advanced editor option (reply button and then check upper right corner)Regards,Esteban C

[JRumm]

The next morning, I managed it fix the problem myself, by going into the window to uninstall or modify programs, right clicking on the bluetooth software and clicking repair there. Thanks anyway.

[idata]

Thank you for the update, Sorinsnow.

In case you require any further support, feel free to reach us out.Regards,Esteban C