Asus ROG Zephyrus Hibernating intermittently with a warning event ID 6062.

[Novapheonix22]

My laptop has been hibernating at rando  and this is an error I see at around that time.

[Steven_Intel]

Hello Novapheonix22,

Thank you for posting on the Intel® communities.

I am sorry you are having issues with your Intel® Wi-Fi 6 AX200, I will be glad to help you.

Please confirm the following information:

• Have you had any other issues with W-Fi before?
• Perform a clean installation of the latest OEM wireless driver 22.130.0.5 (https://www.asus.com/supportonly/ga502du/helpdesk_download/).

Make sure to follow the clean installation instructions: https://www.intel.com/content/www/us/en/support/articles/000022173/wireless.html

Best regards,

Steven G.

Intel Customer Support Technician.

[Novapheonix22]

to my knowledge i havent had internet issues. i just noticed after my computer would hibernate this would be an error that would pop up and assumed they were related somehow.

[DeividA_Intel]

Hello Novapheonix22, 

Thanks for the confirmation, to help you further on this matter I would like to confirm the following:

1. Can you provide more details about the issue?

2. Is this the original adapter that came pre-installed on your computer or did you change/install the adapter to this one?   

3. Can you take a picture of the issue?

4. Have you checked this issue with Asus?

Best regards, 

Deivid A.  

Intel Customer Support Technician 

[Steven_Intel]

We would like to know if you were you able to check the previous post.

Let us know if you still need assistance.

Best regards,

Steven G.

Intel Customer Support Technician.

[Steven_Intel]

Since we have not heard back from you, we will close this thread. If you need any additional information, please submit a new question, as this thread will no longer be monitored.

Best regards,

Steven G.

Intel Customer Support Technician.