Ax200 has issues find my Bluetooth mouse.

[Apache060]

Hello,

I have installed a Intel AX200 wireless and Bluetooth card in my laptop, have download the latest drivers for the AX200 card, the issue I am facing is that the AX200 card is very slow finding my Bluetooth mouse.

My laptop runs Windows 10 22H2.

Any help would be greatly appreciated 

Thanks

[Mike_Intel]

Hello Apache060,

Thank you for posting in Intel community Forum.

For me to further investigate this issue, please help provide the following details:

1. Let me clarify, you purchased the AX200 separately and manually installed this on your laptop?
2. What is the brand and model of the laptop?
3. How did you update the drivers?
4. Let me clarify, the issue is just connecting to your Bluetooth mouse?
5. How about connecting to Wi-Fi, are you also having issues with this?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Apache060]

Hello  Michael L

purchased AX200 separately and manually installed it in my laptop.

Hp 15-fc0017na
download the drivers from the Intel webpage  and install them

the issue is connecting my Bluetooth mouse.

WiFi works fine.

hope this helps

[Mike_Intel]

Hello Apache060,

Thank you for the update.

We have a Regulatory information for upgrading the wireless card because you need to check first the compatibility and configuration from the manufacturer of the system. To know more, please check the link below:

Regulatory Information Regarding Wireless Hardware Installation or...

Let me check, have you tried contacting HP regarding this issue and if the wireless card that you installed is compatible?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Apache060]

Hello,

I Check with HP forum and they told me there is an updated Intel Bluetooth driver 

Intel Bluetooth Driver update v. 22.190.0.2.

Can you send me the link for this driver so I can download and install it.

Thanks

[n_scott_pearson]

This must have been miscommunication. The latest driver package officially released by Intel is 23.140.0. It provides driver version 23.140.0.3. You can download it from here.

Hope this helps,

...S

P.S. The corresponding Bluetooth package is 23.140.0. It provides driver version 23.140.0.5. You can download it from here.

[Apache060]

Hello,

the issue is now fixed I ran the windows Bluetooth troubleshooter and it found an issue and fixed it and the issue was gone.

Thanks

[Mike_Intel]

Hello Apache060,

Thank you for the update.

I am glad to hear that the issue is now fixed.

Let me add, you may also still check with HP to check the configuration if you will have some issues.

Since the issue is fixed. I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician