Hardware: Killer Wi-Fi 7 BE1750s 320MHz (BE201D2W), MSI laptop, Intel 16-core CPU
Running on MSI Prestige 16 AI Evo
Device name MSI
Processor Intel(R) Core(TM) Ultra 7 255H (2.00 GHz)
Installed RAM 32.0 GB (31.4 GB usable)
Driver: Netwaw18.sys 24.30.1.1 (file version 24.12030.0.1), Intel Killer Performance Suite 40.26.220
OS: Windows 11 26100.x (24H2)
Problem: System BugChecks 0x9F (DRIVER_POWER_STATE_FAILURE) every time hibernate (S4) is triggered via user/application API. The Wi-Fi miniport fails to complete its D3 power-down IRP, deadlocking in netadaptercx!NxNblDatapath::SetRxHandler → ExWaitForRundownProtectionRelease. This corrupts the hibernate image, causing cold boot fallback and full session loss.
Failure bucket: 0x9F_3_POWER_DOWN_netadaptercx!NxNblDatapath::SetRxHandler Failure hash: {361f5377-1fbe-9030-44d2-40bae0455657}
Reproduced: Twice (April 13 and 14, 2026), identical stack traces. A prior NDIS live dump (March 29) shows the same driver hanging on OID requests: LKD_0x15E_MINI_StuckOID_E020183.
Key stack frames (from minidump):
nt!ExWaitForRundownProtectionReleasenetadaptercx!NxNblDatapath::SetRxHandler+0x30netadaptercx!NxTranslationApp::StopDatapath+0x10bnetadaptercx!NxAdapter::DatapathStop+0x45netadaptercx!DevicePnpPower::PoweringDownD3+0x56Wdf01000!FxPkgPnp::PowerGotoDxIoStoppedCommon+0x58nt!PopIrpWorker+0x3d7
Notes:
- "Allow the computer to turn off this device to save power" is already unchecked
- Idle-triggered hibernate (Reason=6) succeeds; user-initiated (Reason=4) crashes — may indicate a code path difference in pre-hibernate notification handling
- Workaround: Disable-NetAdapter before shutdown /hconsidered ACCEPTABLE for short term solution (~~4-6 weeks)
Minidumps attached.
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Hello hdn87,
Thank you for posting in the community.
To help us further troubleshoot the issue, we will need some additional details. We have shared a follow-up email with the required information.
Kindly check your email and provide the requested details so we can proceed with the investigation.
We look forward to your response.
Goutham
Intel customer support technician
Hello hdn87,
We are following up to check if you could provide the requested logs that were shared with you via email.
In the meantime, could you please confirm the following details:
- Since when have you been experiencing this issue?
- Did the issue start after any software or driver updates?
- Have you tried rolling back to a previous driver version?
- Have you tried using OEM drivers?
You may also try the troubleshooting steps outlined in the following article:
https://www.intel.com/content/www/us/en/support/articles/000092073/wireless.html
We look forward to your response.
Subhankar
Intel customer support technician
Hello hdn87,
I hope you are doing well.
Thank you so much for reaching out to Intel Customer Support and giving us the opportunity to assist you.
We wanted to take a moment to follow up regarding your support thread related to the wireless/audio issue on your system.
On April 17th, 2026, we reached out to you with a recommended troubleshooting guide:
We also requested some additional information to help us investigate your concern further. Unfortunately, as we have not received a response since then, we will be proceeding with closing this support thread.
We completely understand that things can get busy, and we sincerely hope that your issue has been resolved in the meantime.
Please note: Going forward, this thread will no longer be monitored. Should you need further assistance or have any additional questions, we warmly invite you to open a new support thread — we will be more than happy to help you!
Thank you once again for choosing Intel Support. It has truly been our pleasure to assist you, and we hope to serve you again in the future.
Tharun
Intel Customer Support Technician.
