Bad internet on my intel wireless wifi

[Xennn]

I’ve been getting really slow speeds and really high ping like 1000 and above only on my pc which ironically runs intel, all my other devices and motem are fine except my pc internet speeds

[JedG_Intel]

Hello Xennn,

Thank you for posting on Intel Community Forum.

1. Is this the original adapter that came pre-installed in your system, or have you changed/installed a new adapter recently?

2. Were you able to have wireless connection in a normal/expected performance before?

3. Have you installed any recent software or hardware in your system?

4. Is this a laptop or desktop system?

5. Is this issue happening at home, office environment or both?

6. Have you checked if this issue happens on different networks?

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[Xennn]

1 pre installed 2 yes 3 no I even just did a hardware reset with all my files gone to try and fix the issue 4 desktop 5 home 6 yes it’s just my computer that uses intel

[JedG_Intel]

Hello Xennn,

Thank you for sharing all this information. I sent you an email to get the System Support Utility logs. Kindly check your inbox at your earliest convenience.

Best regards

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hi Xennn,

Were you able to check your inbox for my email? Kindly share the SSU logs there at your earliest convenience so we can proceed accordingly.

Best regards,

Jed G.

Intel Customer Support Technician