Bad wifi performance while connected with VPN

[PhiMac]

When connecting via professional VPN platform we get a very slow download speed, upload stays the same. We did everything possible, when connecting with an external Wifi adapter there is no problem at all, all other devices have no problems with the VPN.

Intel(R) Wi-Fi 6 AX200 160MHz

Is the Wifi defect or can it be something else?

[Andres_Intel]

Hello PhiMac,

Thank you for posting on the Intel communities. I am sorry to hear that you are having connectivity issue with your Intel® Wi-Fi 6 AX200, I will be happy to help you.  

To have a better understanding of the situation, please answer the following questions:

• What is the VPN app or settings you are using?
• Was it working before properly?
• Download, run, save and attach the report for the following tool Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.  

Regards,  

Andres P. 

Intel Customer Support Technician

[Andres_Intel]

Hello PhiMac,

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Andres P.

Intel Customer Support Technician

[Andres_Intel]

Hello PhiMac,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Andres P.

Intel Customer Support Technician