Hallo,
i have some bluetooth-headphones and they have worked fine on my Windows 10 System. Since an update in late august or early september i was not longer able to connect the headphones with the PC.
It was not sure whether a Windows update or a driver update was the reason for the changes. After a longer session with the Microsoft-support and some "repair"-processes, it seems, that the BT-driver is the reason.
Unfortunately, Windows doesn't allow me to go back to a state before the update.
Problem description:
If I bring the headphones in pairing mode the PC recognizes the headphones an starts to connect them (Message left). After some minutes the message changes to "... not able to connect" (Message right).
When I look in Computer Management under "Windows System Logs," I see an error message: "Mutual authentication between the local Bluetooth adapter and a device with Bluetooth adapter address (18:4e:16:e1:01:d6) failed.":
I think that is exactly the cause of the connection failures.
Despite many attempts of uninstalling and reinstalling drivers and deleting and including devices, I have not been able to resolve this error.
There are also no abnormalities in the device manager:
Does anyone know what this error is and how to resolve it? I'm grateful for any help.
Thanks,
Thomas
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Hello Mike,
I hope I can answer your questions.
- What is the complete model of your wireless controller?
I am not sure, which information you need. I have found "Intel Wifi 6E Ax210": - What is the complete brand and model of your system?
A windows 10 Pro-System: - Can your other Bluetooth Device still connect to your system?
Yes. I have a robotic lawnmower and a smart tv which i can control via bluetooth without any problem. - Have you also tried to connect your Headphone on a different system?
Yes, I can connect both headphones I tested to my phone without any problems.
Until last august/september the connection to my headhones works fine.
Thanks for your help and best wishes,
Thomas
Hallo Michael,
it is not a Laptop, it is a workstation with a main board from Asus. I think you will find the informations you need in the Log-file.
I agree that the blutooth hardware works fine. The problem seems to be a "protocol" issue. With the update in august/september security-relevant things may have been changed that now require a different pairing procedure (how I interpret the error message).
Attached is the log file from the SSU tool. I hope it provides some clues to the problem.
Best regards and thanks a lot for your help.
Thomas
Hello Michael,
i tried this and i have got the message, that the driver is still actual (see picture).
It seems that the intel driver is actual; furthermore I use the intel-update-tool and this ensures, that the drivers should always be actual.
What surprises me is the numbering you named: 10.0.19041.3636 versus 23.120.0.4
Are you sure this is the same driver or is 10.0.19041.3636 a driver from windows (microsoft)?
Maybe Windows needs to be made to use the Intel driver.
Best regards and thanks for your effords.
Thomas
Hallo Michael,
yes, i use a wireless GC-WBAX210 card from Gigabyte. https://www.gigabyte.com/de/Motherboard/GC-WBAX210-rev-10#kf
For me it is an open market wireless card.
I used/tried three head sets:
- AirPods Max from Apple (borrowed from my son). Works fine until august.
- SpaceOne Pro from Soundcore. I bought them in semptember, because i believed, the AirPods causes the problem. They never worked on my system (with them the same error message occures).
- Earbuds from Samsung (SM-R180). My last successfull using of them on my PC was in early 2024, i believe (befor i borrowed the more comfortable AirPods from my son).
Best regards and thanks for your help,
Th. Eutebach