Bluetooth Still Cutting off after recent download from Intel

[celestined1]

I have an MSI laptop that has crackles in the audio and disrupts the flow of the audio. I have downloaded the suggested Bluetooth  software fix and I still get cracking sounds interrupting my audio. I have tried this on three pairs of headphones, Bose QC 35, Sennheizer Momentum 4 and 2, and all three still have the cracking. I have also tried two pare of Sony headphones wh-1000xm4. Same problem. I then connect the headphones to my cellphone, Samsung Galaxy S23+ and there is no problem, no cracking. Anyone have a solution?

Micro-Star International Co., Ltd. Sword 15 A12UE

Bios

Version

E1583IMS.108

Date

4/7/2022

Motherboard

Manufacturer

Micro-Star International Co., Ltd.

Model

MS-1583

Version

REV:1.0

Operating System

Edition

Microsoft Windows 11 Home (64-bit)

Version (Build)

23H2 (10.0.22631)

[JeanetteC_Intel]

Hello celestined1,

Thank you for posting in Intel Communities.

I would like to know more about your system details to fully understand where the issue truly lies. Please confirm if this is the actual system device that you have: https://storage-asset.msi.com/specSheet/latam/nb/Sword%2015%20A12UE.pdf. What is the current Bluetooth driver version installed? Additionally, we highly appreciate you sharing your system configuration so we can fully check and provide you with an accurate fix. This could be possible by downloading Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

1. Scan: Check the box Everything.
2. Click Scan.
3. Review: When finished scanning, click Next.
4. Click Save (.txt).

I will wait for your reply.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello celestined1,

Were you able to check the previous post?  

I hope to get the details I requested so I can proceed with further checking and sharing recommendations for the fix.

Looking forward to your response.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello celestined1,

Since I have not received any response in the past few days, I will now proceed in closing this thread.

Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician