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Bluetooth devices not working after driver update

user12345
Beginner
413 Views

So I downloaded the latest Bluetooth drivers and my keyboard and mouse just stopped working after the installation. I have no other keyboard or mouse and now I cannot do a single thing on my computer. Thanks, Intel. 

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Alberto_R_Intel
Moderator
383 Views

user12345, Thank you for posting in the Intel® Communities Support.

 

In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:

What is the model of the Intel® wireless card?

What is the model of the motherboard?

If this is a laptop, what is the model of it?

What is the model of the keyboard/mouse Bluetooth kit?

Did you make any recent hardware/software changes, besides updating the drivers, that might cause this issue?

The wireless card, did you purchase it separately or did it come installed on the computer?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

 

Any questions, please let me know.

 

Regards,

Albert R.

 

Intel Customer Support Technician

 

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Alberto_R_Intel
Moderator
348 Views

Hello user12345, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


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Alberto_R_Intel
Moderator
310 Views

Hello user12345, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


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