Bluetooth disconnections

[David_FR75]

I recently updated the Bluetooth drivers for my BE200 to version 23.80.0.3 via the Intel Assistant notification, and rebooted as requested. I also recently updated Windows 11 to 24H2.

I use a Logitech MX Master 3 Bluetooth mouse for years on that same laptop, that never had any problems before. I updated to BE200 earlier this year for Wifi 7 support without any incidents (with multiple drivers updates since)

However, since those latest updates, the mouse is regularly and randomly disconnected.

Trying to reconnect or even remove-(re)pairing the mouse isn't working (not discovered, while other BT devices are discovered)

The only ways I am able to reconnect automatically is either rebooting the laptop or disable/enable the device in Windows Device Manager.

Disabling power management on the driver tab doesn't change the behavior.

Any idea? de-install driver and clean re-install?

[briboynyc]

same problem for me.  I have to turn bluetooth off in windows settings and turn it back on for the BT mouse to reconnect.  It has to be an intel driver issue

[dennis-d]

I`m experiencing the same problem for a while now.

Was hoping it would get fixed somewhere on the way, but it still persists and is becoming a real productivity headache...

Bluetooth was working fine on 23.60.01 driver but after updating to 23.70.3 it keeps disconnecting bluetooth input devices.

I`ve disabled power saving in device manager for the bluetooth adapter (and BLE GATT devices) and all USB hub devices and controllers.

To no avail; it still disconnects input devices after a while, sometimes bluetooth is not available after Windows boot-up either.

Devices are still visible in the bluetooth manager but not connected (no battery percentage visible), when clicking connect button it will not connect, when removing device in bluetooth manager (which not always works) and scan for new bluetooth devices, keyboard and mouse will not show up when in pairing mode (Logitech MX Master 3 and Logitech MX Mechnical, both firmware up to date).

The only solution to reconnect bluetooth devices is to turn off bluetooth with the toggle, altough this not always works and rebooting Windows is then the only option left to reconnect devices.

This issue persists with the newer and latest drivers as wel, and interestingly, when reverting to the 23.60.01 driver, this doesn`t solve this problem, now disconnects with that driver too.

When updating driver, i`ve made sure to remove all bluetooth devices before updating driver and to uninstal any previous Windows driver if available.

Also, I`m using an Bowers & Wilkins Px7 S2 bluetooth headset with the Intel BE200 and it works just fine for hours, but it does have the same reconnect issues sometimes, altough it`s not as persistent as with the bluetooth keyboard and mouse.

This disconnect issue seems to be related to Bluetooth LE devices for the most part.

I`m  currently using the Intel BE200 in Intel NUC 12 Pro (NUC12WSHi5 with UEFI 0094) with Windows 11 Pro 24H2 (build 26100.2605) with latest Intel driver 23.100.1

I`m also using it in Intel NUC 12 Pro (NUC12WSKi3 with UEFI 0094) and it has the exact same problem on that machine to. (OS build and drivers the same as above, same keyboard and mouse).

All the systems above will not work with the seemless switching feature of the Logitech MX keyboard and mouse, when switching between systems with the 1-2-3 buttons on the MX keyboard and mouse,  keyboard and mouse will not reconnect with the Intel BE200 bluetooth devices on any of above mentioned systems even if it was connected before switching.

The BE200 WiFi is working fine on both machines, no problem with that part, just the bluetooth.

I would also like to note that i`m using an Qualcomm QCNCM865 M.2 bluetooth device with 2 other systems (AMD Ryzen 5000 series computers) on the same Windows 11 Pro 24H2 build with the same keyboard and mouse combo that have no disconnect issues, and work just fine.