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WBang1
Novice
1,126 Views

Bluetooth driver newer than 20.60 not working with 9260

Every time I attempt to update the driver, it stops working after reboot.

Yellow bang and code 10 or code 43 is shown in device manager.

 

Note: sometimes the 20.60 driver doesn't work either, but most of times it just works

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6 Replies
Amy_C_Intel1
Employee
91 Views

Hello WBang1, Thank you for posting on the Intel® Communities. Is this an integration? Did you integrate the Intel® Wireless adapter to your computer? What is your computer model? What is your operating system? When did the issue start? Amy C Intel Customer Support Technician Under Contract to Intel Corporation
WBang1
Novice
91 Views

Hello,

The system is a Dell XPS 15 9570 running Windows 10 (1803).

I replaced the stock wireless module with Intel 9260NGW.

As the title said, the issue started on 20.70 driver release.

Amy_C_Intel1
Employee
91 Views

Thank you for that information. Have you tried with your computer manufacturer's driver? You can try with their driver using this method: https://www.intel.com/content/www/us/en/support/articles/000022173/network-and-i-o/wireless-networki... Since this an integration our support is limited for the following reasons: https://www.intel.com/content/www/us/en/support/articles/000005687/network-and-i-o/wireless-networki... You can always try older version from our end, but we can confirm if they will work: https://downloadcenter.intel.com/product/99445/Intel-Wireless-AC-9260. If you are able to find a version that works for you, we recommend you to stick with it. If you need more assistance, please contact Dell support. Amy C Intel Customer Support Technician Under Contract to Intel Corporation
Amy_C_Intel1
Employee
91 Views

If you have more questions, please let us know. Amy C Intel Customer Support Technician Under Contract to Intel Corporation
Amy_C_Intel1
Employee
91 Views

If you need further assistance let us know. Amy C Intel Customer Support Technician Under Contract to Intel Corporation
Amy_C_Intel1
Employee
91 Views

I have not heard back from you so I will close this inquiry now. If you need further assistance, please post a new question. Amy C Intel Customer Support Technician Under Contract to Intel Corporation
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