Bluetooth issues with AX210 on Ubuntu

[Rickaroni]

Hi,

I had bluetooth and wifi working with an older Intel product but after recently upgrading to an Intel AX210 I can only get wifi going.  I've recently upgraded from Ubuntu 22* to 23.04 but the situation is the same.  Hardware is a Thinkpad e485 laptop.

Driver updates are all current afaik.

ssu.sh provides nothing (since Ubuntu 23.04 is not supported?)

name -r

6.2.0-39-generic

lsb_release -a

No LSB modules are available.

Distributor ID: Ubuntu

Description: Ubuntu 23.04

Release: 23.04

Codename: lunar

lsusb | grep 8087

<no output>

modinfo btintl

modinfo: ERROR: Module btintl not found.

lspci

00:00.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Raven/Raven2 Root Complex

00:00.2 IOMMU: Advanced Micro Devices, Inc. [AMD] Raven/Raven2 IOMMU

00:01.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Family 17h (Models 00h-1fh) PCIe Dummy Host Bridge

00:01.1 PCI bridge: Advanced Micro Devices, Inc. [AMD] Raven/Raven2 PCIe GPP Bridge [6:0]

00:01.2 PCI bridge: Advanced Micro Devices, Inc. [AMD] Raven/Raven2 PCIe GPP Bridge [6:0]

00:01.3 PCI bridge: Advanced Micro Devices, Inc. [AMD] Raven/Raven2 PCIe GPP Bridge [6:0]

00:01.6 PCI bridge: Advanced Micro Devices, Inc. [AMD] Raven/Raven2 PCIe GPP Bridge [6:0]

00:08.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Family 17h (Models 00h-1fh) PCIe Dummy Host Bridge

00:08.1 PCI bridge: Advanced Micro Devices, Inc. [AMD] Raven/Raven2 Internal PCIe GPP Bridge 0 to Bus A

00:08.2 PCI bridge: Advanced Micro Devices, Inc. [AMD] Raven/Raven2 Internal PCIe GPP Bridge 0 to Bus B

00:14.0 SMBus: Advanced Micro Devices, Inc. [AMD] FCH SMBus Controller (rev 61)

00:14.3 ISA bridge: Advanced Micro Devices, Inc. [AMD] FCH LPC Bridge (rev 51)

00:18.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Raven/Raven2 Device 24: Function 0

00:18.1 Host bridge: Advanced Micro Devices, Inc. [AMD] Raven/Raven2 Device 24: Function 1

00:18.2 Host bridge: Advanced Micro Devices, Inc. [AMD] Raven/Raven2 Device 24: Function 2

00:18.3 Host bridge: Advanced Micro Devices, Inc. [AMD] Raven/Raven2 Device 24: Function 3

00:18.4 Host bridge: Advanced Micro Devices, Inc. [AMD] Raven/Raven2 Device 24: Function 4

00:18.5 Host bridge: Advanced Micro Devices, Inc. [AMD] Raven/Raven2 Device 24: Function 5

00:18.6 Host bridge: Advanced Micro Devices, Inc. [AMD] Raven/Raven2 Device 24: Function 6

00:18.7 Host bridge: Advanced Micro Devices, Inc. [AMD] Raven/Raven2 Device 24: Function 7

01:00.0 Non-Volatile memory controller: Samsung Electronics Co Ltd NVMe SSD Controller SM981/PM981/PM983

02:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 10)

03:00.0 SD Host controller: O2 Micro, Inc. SD/MMC Card Reader Controller (rev 01)

04:00.0 Network controller: Intel Corporation Wi-Fi 6 AX210/AX211/AX411 160MHz (rev 1a)

05:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] Raven Ridge [Radeon Vega Series / Radeon Vega Mobile Series] (rev c4)

05:00.1 Audio device: Advanced Micro Devices, Inc. [AMD/ATI] Raven/Raven2/Fenghuang HDMI/DP Audio Controller

05:00.2 Encryption controller: Advanced Micro Devices, Inc. [AMD] Family 17h (Models 10h-1fh) Platform Security Processor

05:00.3 USB controller: Advanced Micro Devices, Inc. [AMD] Raven USB 3.1

05:00.4 USB controller: Advanced Micro Devices, Inc. [AMD] Raven USB 3.1

05:00.6 Audio device: Advanced Micro Devices, Inc. [AMD] Family 17h/19h HD Audio Controller

06:00.0 SATA controller: Advanced Micro Devices, Inc. [AMD] FCH SATA Controller [AHCI mode] (rev 61)

dmesg | grep Blue

[ 4.142248] Bluetooth: Core ver 2.22

[ 4.142861] Bluetooth: HCI device and connection manager initialized

[ 4.142904] Bluetooth: HCI socket layer initialized

[ 4.142910] Bluetooth: L2CAP socket layer initialized

[ 4.142920] Bluetooth: SCO socket layer initialized

[ 4.325407] Bluetooth: hci0: Device revision is 0

[ 4.325415] Bluetooth: hci0: Secure boot is enabled

[ 4.325418] Bluetooth: hci0: OTP lock is enabled

[ 4.325421] Bluetooth: hci0: API lock is enabled

[ 4.325425] Bluetooth: hci0: Debug lock is disabled

[ 4.325428] Bluetooth: hci0: Minimum firmware build 1 week 10 2014

[ 4.325432] Bluetooth: hci0: Bootloader timestamp 2019.40 buildtype 1 build 38

[ 4.328051] Bluetooth: hci0: Found device firmware: intel/ibt-0041-0041.sfi

[ 4.328089] Bluetooth: hci0: Boot Address: 0x100800

[ 4.328093] Bluetooth: hci0: Firmware Version: 172-6.23

[ 4.621740] Bluetooth: hci0: Failed to send firmware data (-19)

[ 4.621803] Bluetooth: hci0: sending frame failed (-19)

[ 4.621843] Bluetooth: hci0: FW download error recovery failed (-19)

[ 4.621939] Bluetooth: hci0: sending frame failed (-19)

[ 4.621972] Bluetooth: hci0: Failed to read MSFT supported features (-19)

[ 8.595019] Bluetooth: BNEP (Ethernet Emulation) ver 1.3

[ 8.595026] Bluetooth: BNEP filters: protocol multicast

[ 8.595034] Bluetooth: BNEP socket layer initialized

[Jose_Intel]

Hello @Rickaroni

Thank you for posting on the Intel️® communities.

We sincerely regret you are experiencing Bluetooth issues using your Intel® Wi-Fi 6E AX210 (Gig+), we will be more than happy to assist you.

Please keep in mind that Intel wireless firmware/driver has a Linux kernel version dependency. And the Intel wireless firmware is a part of Linux kernel. To obtain the latest wireless firmware, please visit https://www.kernel.org/

Best regards,

Jose B.

Intel Customer Support Technician

[Rickaroni]

Hi Jose,

Thank you.  You're suggesting that it might be a driver/kernel mismatch from the above?

I'm a bit hesitant to upgrade the kernel outside of an Ubuntu release for fear of mismatches with other software.  Would running any other diagnostics help?

Much appreciated.

[Jose_Intel]

Hello Rickaroni

Thank you for your reply.

For now, that is the main step we need to cover. The latest stable version is 6.6.10, please let us know.

Best regards,

Jose B.

Intel Customer Support Technician

[Jose_Intel]

Hello Rickaroni

We hope you are doing fine. 

Were you able to update the kernel? 

Let us know if you still need assistance. 

Best regards,  

Jose B.   

Intel Customer Support Technician 

[Rickaroni]

Hi,

Upgraded to Ubuntu 23.10 with the 6.6.12 kernel but still seeing no Bluetooth dongle message.

This wifi/bluetooth card has been out for years though, so would expect the drivers to be stable.

Other suggestions?

[Jose_Intel]

Hello Rickaroni

Thank you for following our steps.

Please allow us to research about this issue internally, we will let you know as soon as we have any update.

Best regards,

Jose B.

Intel Customer Support Technician

[IsaacQ_Intel]

Hello Rickaroni

Thank you for your patience, based on our research, you have performed self-integration to replace the WiFi card with an Intel AX210 on your AMD system.

There may be a compatibility issue after self-integrating the Intel wireless AX210 card on this AMD system, and the compatibility and limitation depend on the computer manufacturer's design.

Please try the Bluetooth troubleshooting:

Step 1: Check whether the Bluetooth adapter is identified by the system:

Run "hciconfig -a" command and check the details. If adapter is identified, the details will be shown as below. If hciconfig shows that adapter is down, proceed with the Step 2:

 

 

Step 2: Enable Bluetooth adapter:

If hciconfig shows that adapter is down, lesser details of the adapter will be shown as below.

Enable the adapter by running "hciconfig -i <interface name> up" 

Step 3: Identifuing adapter:

If hciconfig is not showing any details, then check if the system is identifying adapter using "lsusb | grep 8087" command

If "lsusb | grep 8087" is not showing any details, then the adapter is not identified and customer should check whetehr the adapter is integrated properly and contact the system manufacturer.

Step 4: Check if bluetooth drivers are loaded:

If lsusb is showing BT adapter then check if bluetooth drivers are loaded. Please type: modinfo btintel 

If Intel BT drivers are not installed, then modinfo command will print "modinfo: ERROR: Module btintel not found". Driver installation required.

Step 5: FW installation:

Get the firmware version installed. If the firmware old, install the latest firmware:

1. Run the "dmesg | grep Bluetooth" command and check the firmware version
2. 
3. If the firmware version is not available in dmesg, then check in syslog. Run below command:
4. grep Bluetooth /var/log/syslog | grep -i -e "Firmware revision" -e "ibt"
5. If Please visit here for latest firmwares - https://git.kernel.org/pub/scm/linux/kernel/git/firmware/linux-firmware.git

You can also try command '#rfkill list' to check if Bluetooth is blocked by kernel. If it does, try to unblock it by command # rfkill unblock bluetooth or # rfkill unblock all

We also recommend reaching out to your PC manufacturer to ensure that your AMD system is not only upgradable but also fully compatible with the Intel AX210 module. They'll have valuable insights into any specific requirements or considerations related to upgrading your system.

Best Regards.

Isaac Q.

Intel Customer Support Technician

[Rickaroni]

Hi Isaac,

hciconfig shows nothing, lsusb shows nothing, modinfo shows the bluetooth.  Note that wifi is working with this adapter, so it's recognized.  

I've even tried re-installing bluez but that has not helped. 

root@rfanta-ThinkPad-E485:/home/rfanta# hciconfig -a
root@rfanta-ThinkPad-E485:/home/rfanta# lsusb | grep 8087
root@rfanta-ThinkPad-E485:/home/rfanta# modinfo btintel
filename:       /lib/modules/6.6.12-060612-generic/kernel/drivers/bluetooth/btintel.ko.zst
firmware:       intel/ibt-12-16.ddc
firmware:       intel/ibt-12-16.sfi
firmware:       intel/ibt-11-5.ddc
firmware:       intel/ibt-11-5.sfi
license:        GPL
version:        0.1
description:    Bluetooth support for Intel devices ver 0.1
author:         Marcel Holtmann <marcel@holtmann.org>
srcversion:     6850F65AEED3D3A5FE15B61
depends:        bluetooth
retpoline:      Y
intree:         Y
name:           btintel
vermagic:       6.6.12-060612-generic SMP preempt mod_unload modversions
sig_id:         PKCS#7
signer:         Build time autogenerated kernel key
sig_key:        3C:9B:7A:95:48:D8:FA:48:50:54:FC:4D:EC:59:CC:4E:2B:1D:84:3E
sig_hashalgo:   sha512
signature:      5F:9C:D7:F3:06:F9:55:48:E8:8E:17:26:8E:16:C6:B2:2C:EF:D1:A0:
CD:76:A3:42:95:C6:AB:CE:40:32:EE:98:86:A5:DE:18:0B:1D:4A:79:
6F:22:06:57:4B:49:D8:66:28:00:3E:17:DD:3E:DF:5B:EC:7E:ED:A1:
1D:0D:F2:13:FE:62:61:8D:BF:B9:33:6A:19:10:D4:89:90:B3:E7:9C:
6C:33:8F:3F:EA:84:08:6B:D9:D5:B4:F5:5D:FD:9C:51:C7:67:C4:F2:
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7A:4E:54:0D:A1:63:CF:9C:B9:3A:33:F4:35:7C:A0:6E:D8:FD:3B:DE:
75:57:AE:22:20:6F:07:4C:D8:9B:74:34:7E:B8:6A:BB:8A:1C:33:89:
B3:24:6E:20:3C:4E:52:18:84:95:93:35:AA:ED:30:24:52:B7:3A:C9:
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5D:4C:43:40:84:EF:B1:35:50:0E:DA:4A:A1:4E:3B:7A:56:C0:C6:2E:
DC:0E:49:37:D4:1E:F2:82:60:02:41:35:33:79:C1:3E:F1:70:2F:E1:
83:2C:7D:CD:92:3F:AB:F2:16:DF:2F:AC:15:EB:43:89:98:72:CC:C4:
ED:D0:96:DC:B5:57:23:A5:0E:49:86:75:F4:91:96:F5:10:D3:45:38:
3A:2A:82:F1:BB:4B:03:F6:F5:61:07:60:B0:42:9F:F0:15:71:5B:34:
3B:F9:21:ED:0A:E7:93:D2:2C:A3:33:38:BB:84:1C:0C:75:B7:FB:7E:
0C:51:9E:9F:6C:02:C7:65:96:89:31:D5:B0:60:CB:F3:16:9C:1C:9F:
87:C7:CA:C2:93:F9:B2:F9:83:39:FA:4F:DE:08:3E:B7:9A:07:BD:8B:
F1:2F:B0:85:69:F5:29:70:05:2E:58:09:18:7C:FE:96:92:23:32:7B:
D6:9F:3B:AB:14:88:22:CC:E5:31:33:D0:DA:FF:D5:3E:24:8B:DA:F3:
E1:CA:27:A9:B4:89:4D:1C:CE:1B:4B:3B:44:50:B3:91:1C:26:99:1D:
FD:FF:F1:B2:E1:F8:17:D5:D7:57:D3:EC:AA:94:6E:8B:69:95:79:0A:
BE:FE:08:6B:D8:DB:4F:BD:86:62:2E:6B
root@rfanta-ThinkPad-E485:/home/rfanta# uname -r
6.6.12-060612-generic

[Jose_Intel]

Hello Rickaroni

Thank you for the confirmation, we are sorry to hear that the issue persists.

We will continue researching about this issue, we will post back as soon as we have any information.

Best regards,

Jose B.

Intel Customer Support Technician

[Jose_Intel]

Hello Rickaroni

Thank you for waiting.

Before we continue with the investigation, we would like to know if you have already contacted the system manufacturer to check the compatibility between the Intel® Wi-Fi 6E AX210 (Gig+) and your AMD system.

Please let us know.

Best regards,

Jose B.

Intel Customer Support Technician

[Rickaroni]

Hi Jose,

I have not contacted Lenovo, but see (via Google) that plenty of people are successfully using the AX210 with my laptop.

Thanks for your help

[Jose_Intel]

Hello Rickaroni

Thank you for your reply.

We will continue with the investigation, we will keep you updated.

Best regards,

Jose B.

Intel Customer Support Technician

[Jose_Intel]

Hello Rickaroni

Thank you for patiently waiting.

Based on the troubleshooting performed so far, and our investigation, we highly recommend contacting Lenovo for further assistance since the Intel® Wi-Fi 6E AX210 (Gig+) is not the original adapter that came preinstalled in your system.

Please keep in mind that this case will no longer be monitored by Intel, thank you for understanding.

Best regards,

Jose B.

Intel Customer Support Technician