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Beginner
1,604 Views

Bluetooth not working on 7260HMW

I'm on Windows 8.1, I installed the Bluetooth software and the WiFi software several times, uninstalled/reinstalled the drivers several times, I've ensured that I'm on the latest bios, I've tried the generic windows BT driver, and it refuses to work. The driver always gets a code 43 or a code 10 seconds after installing. Screenshots attached.

Is this a known issue? Is there any way of fixing it? Should I be returning the card until a version comes out with the kinks worked out?

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4 Replies
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Employee
8 Views

Thank you for letting us know about this. We are aware of some similar issues with code 43 and we are currently working on a solution. Some users reported better results with an older version of http://www.intel.com/support/wireless/wtech/proset-ws/sb/CS-034060.htm Intel® PROSet/Wireless Software for Bluetooth.

There is also the possibility of a compatibility issue if the wireless adapter was installed as an aftermarket upgrade; in which case, we recommend contacting the system manufacturer for a list of validated adapters.

http://www.intel.com/support/wireless/wlan/sb/CS-011644.htm Intel� Wi-Fi Products; Regulatory information regarding hardware installation or upgrade

http://www.intel.com/support/wireless/wlan/sb/CS-031167.htm Intel� Wi-Fi Products; Why doesn't my laptop recognize my new Intel� wireless adapter?

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Beginner
8 Views

Thanks for your response Joe, I've tried older versions of PROset/Wireless for BT to no avail. Is there an ETA on the fix? I need to know if I should be returning this card within the return window. I'd certainly prefer to keep it if there will be a fix soon, as the 801.11ac on the card is very fast and stable for me.

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Employee
8 Views

I am sorry for the delayed response. I do not have an exact ETA at this moment but it is very likely to be released next week.

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