Blutooth not showing and working

[Ranjith_9231]

Hi, im Ranjith

im using dell Inspiron 15 3567 -- Intel 7th Gen laptop,

im changed my OS windows 10 pro- on last month, now im facing bluetooth not showing in my  laptop..

Already im installed latest bluetooth drivers but it not showing  device manager ....

im tried lot method  but now really disappointing to bluetooth  issue...

Anyone please help me

how solve this issue...

[n_scott_pearson]

What wireless adapter do you have installed?

[Ranjith_9231]

Im add Network adapter screen-short in this comment please check it..

 Im also trying lot of  Bluetooth drivers,

1)Qualcomm-QCA61x4A-QCA9377-Wi-Fi-and-Bluetooth-Driver_YX23Y_WIN_12.0.0.1118_A47_03(1)

2)BT-22.180.0-32-64UWD-Win10-Win11

3)Intel-3165-and-7265-Bluetooth-Driver_PXXXY_WIN64_22.130.0.2_A14_03

4)Network_Driver_565N6_WN32_12.0.1.750_A03

5)Realtek-RTL8821CE-RTL8822CE-Wi-Fi-and-Bluetooth-Driver_CGRK7_WIN_2024.10.138.0_A11_01

6)Dell-Wireless-1707-Qualcomm-9565-WiFi-and-Bluetooth_G66T8_WIN_10.0.3.458_A13_01

[Ranjith_9231]

No bluetooth

[Hugo_Intel]

Hello Ranjith_9231

Thank you for posting on the Intel Communities.

If I may add to this conversation, based on the screenshots that you have provided the model of the Wireless and Bluetooth adapter is Qualcomm QCA9377 which is not manufactured by Intel.

The best next step for your issue is to contact your laptop manufacturer, in this case, Dell to get further support on this problem. If you need any additional information, please submit a new question as this thread will no longer be monitored. 

Best regards,

Hugo O.

Intel Customer Support Technician.