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Bug report in Intel Bluetooth Driver

Worlaan
Beginner
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Gigabyte ZX790 Aorus Master (v1.0) motherboard. Windows 11 Pro, 24H2. Clean Installation. Fully updated system.

 

I would like to report a possible bug in Intel Bluetooth Driver,  23.100.1.1. (latest version from Intel Driver & Support Assistant.) I can connect to Bluetooth XBOX Wireless Joystick without any problem. But I could not to connected to Corsair Dark Core RGB Pro Mouse in Bluetooth mode. No matter how I connect it many times. (Note: Mouse is working fine if it is wired to USB port.)

 

I roll back Intel Bluetooth drive to 22.160.0.4 version. (It was downloaded from Gigabyte support web site.) I able to be connected BOTH Bluetooth joystick and mouse without any problem.

 

Could you check why Bluetooth driver don't working with mouse?

 

Worlaan

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BrianT_Intel
Moderator
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Hi Worlaan,


I understand that you are having difficulty connecting the Corsair Dark Core RGB Pro Mouse to the Bluetooth driver version 23.100.1.1. Please allow me to further assist you with this.


First, I would like to set your expectations by saying that I am going to ask a series of questions to narrow down the recommendations I could provide. If you may, kindly share the following details below:


  1. You mentioned that you are using the Gigabyte ZX790 Aorus Master (rev 1.0) motherboard. Just to make sure, did you manually install the Intel Wireless + Bluetooth in your system?
  2. Just to confirm, have you done a clean installation for both wireless and Bluetooth?


Furthermore, I hope that you download and install an Intel tool that will scan your system. Don't worry; there will be no personal information to be collected. To get the tool, please visit this link: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html


Please run the program, select everything, then scan, click next, save the result log, and upload the text file in your next response.


I will be waiting for your response.


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BrianT_Intel
Moderator
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Hi Worlaan,


Just a follow-up: I see that there's no movement on this thread. With that in mind, I would like to know if you wish to be supported.


I will be waiting for your response.


Brian T.

Intel Customer Support Engineer


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BrianT_Intel
Moderator
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Hello Worlaan,

 

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

 

Best regards,

Brian T.

Intel Customer Support Engineer


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